Mondial Relay tracking: statuses in English and pickup

Mondial Relay tracking number: where to find it

Mondial Relay calls it the "n° d'expédition": 8 digits, at the top of the label in the "Information" box and in its tracking email. No number? Check the sender's confirmation email, then ask the sender, or see how to find your tracking number. Its Belgian site also takes 10 and 12 digits.

If the shop's email names another carrier, the number may be theirs.

Mondial Relay tracking statuses in English

Mondial Relay's tracking is in French (or Dutch on its Belgian site), with no English version. The usual lines, in order:

After Prise en charge, nothing can be changed. On a relay delivery, En cours de livraison is dated when the parcel heads for the relay: wait for Disponible…. Échec de livraison means a home delivery failed, and Votre colis a été livré à l'enseigne. that a return reached the shop.

Mondial Relay parcel shops, lockers and missed deliveries

Picking it up. At a Point Relais, show ID or give the pickup code Mondial Relay sent you by email or SMS; at a locker, type that 6-digit code or scan the QR code. Someone else can pick it up at a French Point Relais with their original ID and yours, or at a locker with the code.

How long it waits. In France, 5 calendar days, holidays included, with no extension: a parcel arriving on Wednesday waits until Monday, then goes back to the sender. Mondial Relay's table gives Belgium and Luxembourg 5 days, Spain and Portugal 8. InPost's pages say 5 for domestic parcels there, though one Portuguese page says 8.

Changing the relay. Not possible once the label exists. If your relay is full or closed, Mondial Relay moves the parcel to a nearby point or emails you to choose one; with no reply, it chooses.

Missed home delivery. The driver uses your letterbox or a neighbour, or contacts you to arrange delivery or a nearby Mondial Relay point. After 3 failed attempts, or a refusal, it goes back to the sender.

Mondial Relay parcel lost, stuck or damaged

The sender, shop or private seller, holds the contract, so loss and damage go through them.

• Stuck: if the tracking hasn't moved for 5 days, Mondial Relay France asks you to use its contact form. See why tracking stops updating.
• Lost: contact the sender. For Vinted, Leboncoin and Rakuten parcels, the platform compensates after the investigation, usually completed within 30 days. A status of avarie means Mondial Relay's investigation is over and leads to a refund; it isn't the everyday "damaged".
• Damaged: refuse it at the Point Relais, as Mondial Relay rejects claims made after you've taken it.

Mondial Relay customer service and contact number

As listed on 10 October 2026; none is in English.

• France: Chatbot Timo around the clock (it can give your pickup code), a form on Nous contacter and 09 69 32 23 32 at local-call rates, Monday to Friday 8:00–19:00, Saturday 8:00–18:00.
• Belgium: +32 2 340 06 10 at the same hours, or [email protected].
• Spain and Portugal: now InPost, on 900 900 137 (Spain, free) and 211 245 624 (Portugal).

Tracking a Mondial Relay parcel with Peek

Peek recognises the 26-digit barcode at once. With 8, 10 or 12 digits it may not name Mondial Relay on its own, since other carriers share those lengths and Mondial Relay can't be asked whether it knows a number: press "Change" and pick Mondial Relay, or paste a tracking link from mondialrelay.fr (links from its other sites aren't read).

An 8-digit number also needs the "Delivery postcode": type the number alone, then the postcode in its field. Only French postcodes have been tested, and a wrong one reads as not found. It's sent to Mondial Relay and, when needed, to tracking services.

Peek shows Mondial Relay's French wordings as written and each scan's logistics site on a map, plus the expected day, delivery time and destination country when given. While the parcel waits, it shows the Point Relais or locker's name and address, never your pickup code or name. It checks every 10 minutes, every 2 once out for delivery, and can notify you of each change. Mondial Relay reuses numbers, so an old one can show a later parcel. Peek doesn't follow parcels to other carriers, and can't promise to find InPost's Spanish or Portuguese parcels.

Questions about Mondial Relay tracking

Where is my Mondial Relay parcel?

The latest tracking line says: a logistics site's name means it's travelling, and Disponible dans votre Point Relais means it's waiting for you. Nothing new for 5 days? Use Mondial Relay's contact form.

How long does Mondial Relay take to deliver?

Mondial Relay gives 3 to 5 working days from hand-in in mainland France, where it delivers Tuesday to Saturday, and 3 to 6 to other countries.

Is Mondial Relay the same as InPost?

It's part of the InPost group. In Spain and Portugal, InPost took over Mondial Relay in 2021, and mondialrelay.es and mondialrelay.pt now lead to InPost's sites. See InPost tracking.

Is Mondial Relay legit?

Yes: Mondial Relay SASU is a French company based in Villeneuve-d'Ascq. Fake messages use its name, though: check them against the warning above.