Ukrposhta tracking: Ukraine Post numbers and statuses

Ukrposhta tracking number

Ukrposhta's numbers come in two shapes, and its tracking page takes up to 30 at once.

For items coming into Ukraine, the first letter shows which service the sender chose:

• R: tracked, up to 5 kg;
• E or C: tracked, up to 30 kg;
• V: tracked and insured;
• S: partially tracked, with only the arrival at the post office;
• U: untracked; ask the post office serving your address.

The sender gets the number on the receipt at the counter. When the item reaches your branch, the SMS or Viber message from "Ukrposhta" gives the item number, the branch number and any payment due. No number? Ask the sender, or see how to find a tracking number.

Not to be confused: Nova Poshta waybills have 14 digits, and Meest numbers end in G.

What Ukrposhta tracking statuses mean

Ukrposhta's site shows each step in Ukrainian or English. Its English lines, in order:

Steps on the way back start with Return:. Above the history, the tracking site also shows a coloured label. Archive is the confusing one: it means the journey is finished (delivered, or back with the sender), not that the item was stored away. In transit to recipient covers every step without a label of its own, customs holds and returns included, so read the line below it. At post office means it waits at the branch, and Lost comes with a link for the sender to claim compensation.

Ukrposhta branches, parcel lockers and storage times

You can pick up a parcel at a Ukrposhta branch, a parcel locker or a pickup point, or have a courier bring it in regional centres.

When a registered item reaches the branch, Ukrposhta sends an SMS or Viber message to the mobile number on the label; without one, a paper notice goes in your letterbox. If you haven't collected it after 3 working days, a reminder gives the date paid storage starts.

To collect, bring an ID, such as a passport, or show it in the Diia app. Individuals whose phone number is on the item can use the code from the SMS instead (for an international item, if declared at up to UAH 20,000), unless the item says "Hand over personally". Customs charges or cash on receipt (COD) must be paid before you get the item, and such items aren't handed over at lockers or pickup points.

How long items wait:

• From abroad: about a month at a branch; 7 days at a locker or pickup point, then at the branch serving it. The first 5 working days are free, then a daily fee applies.
• EMS: 14 calendar days at a branch.
• Within Ukraine: 7 calendar days at a city branch, 14 at a village or mobile branch, 7 at a locker. You can extend a branch item to 28 days in the app or your personal account.

Ask Ukrposhta before the end if you need longer for an item from abroad. An uncollected item from abroad goes back, unless the sender marked "Do not return". Only the sender can change its address, through the post where it was sent.

Ukrposhta parcel delayed, lost or damaged

Ukraine's airspace is closed, so Ukrposhta sends international mail by land through Latvia, Poland and Slovakia, and transit takes longer. If nothing moves for days, see tracking that isn't updating; for a hold at customs, see parcels held at customs. Ukrposhta says to contact the customs unit holding it.

Lost or late from abroad. The item belongs to the sender until it's handed to you, so the sender asks their own post for a search, within six months of posting. Ukrposhta gives a first reply within 30 days and a final one within 2 months. Compensation goes to the sender, or to you if the sender waives it in writing. Items posted in Ukraine are claimed with Ukrposhta's online forms, in Ukrainian only. For goods bought online that never came, Ukrposhta says to contact the seller.

Damaged on arrival. Ask the branch staff to draw up a report before you leave. The sender then asks their own post to investigate.

Ukrposhta contact number and customer service

Ukrposhta's channels, as ukrposhta.ua listed them in October 2026:

• Contact centre: 0 800 300 545, daily 08:00 to 22:00. No number for callers outside Ukraine is listed.
• Facebook Messenger: daily 08:00 to 22:00.
• Email: [email protected].
• Chatbot: "UKRPOSHTA" on Viber and "@UKRPOSHTA.CHATBOT" on Telegram, to track items and find a branch.

Tracking Ukrposhta with Peek

For 13 digits with Ukrposhta's check digit, Peek asks Ukrposhta, La Poste and Delhivery at once and shows "Ukrposhta has this parcel." when only Ukrposhta knows it; if another carrier knows it too, pick with "Change". A 13-digit number with a wrong check digit isn't offered to Ukrposhta: pick it with "Change". For a number ending UA, it asks Ukrposhta and Chronopost; if Ukrposhta doesn't know it yet, you see "Not found at … yet. Peek will keep checking after you add it." A track.ukrposhta.ua link with the number in it always names Ukrposhta.

A number from another country's post isn't offered to Ukrposhta. When the item is heading to Ukraine, Peek can follow it to Ukrposhta, or you can pick "Ukrposhta" with "Change".

It reads the service behind Ukrposhta's app, checks every 10 minutes, every 2 once the item is out for delivery, and can notify you when the status changes. It shows each step on a map with its place and country, the customs steps and the time it was delivered. Times in Ukraine are Kyiv time; steps abroad don't appear, and while the latest step is abroad it shows a dated history from tracking services when one has it. Peek shows no expected arrival day and leaves out Ukrposhta's planned date and postcodes; the only pickup point named is the branch on Arrived to the Branch. Statuses keep Ukrposhta's English wording, Final delivery included.

Questions about Ukrposhta tracking

How long does Ukrposhta take to the USA, UK or Canada?

Under martial law, Ukrposhta says EMS takes 10 to 14 days to most countries, by land to the nearest European hubs. Its pages give no transit time for items coming into Ukraine.

Who delivers Ukrposhta parcels in the UK?

Royal Mail, which Ukrposhta works with.

Why is my Ukrposhta tracking number not working?

Ukrposhta lists four reasons: it was registered too recently, an item from abroad hasn't reached Ukraine yet, it was accepted more than six months ago, or the number was mistyped.

Is Ukrposhta still operating?

Yes. Its network covers all of Ukraine except the temporarily occupied areas.