XDP tracking: consignment numbers, statuses and delivery

XDP tracking number: the consignment number

XDP calls it the consignment number. Its tracking page puts it plainly: you receive it "from the company who is sending your item for delivery via XDP", so look in the shop's shipping email or your order page. XDP's own texts and emails come later, once the parcel is on its way to you.

XDP publishes no format; its numbers look like this:

XDP's tracker also asks for the delivery or collection postcode. A wrong postcode and a mistyped number give the same answer, "Consignment not found for consignment number", so check both.

No other UK carrier uses the ZDB shape. A DPD UK number is 14 digits and an APC Overnight waybill 22 digits, so if your email names one of them, track it there. More in tracking number formats.

What XDP's tracking statuses mean

XDP's tracker, app and FAQ are in English only. Route numbers and times change from parcel to parcel.

The XDP app words some differently (Delivery scheduled). After Consignment Split, XDP says the remaining items follow "within the next few days". RETURN LABEL CREATED starts the way back to the sender, and Damaged means the item appears damaged (see below).

XDP delivery: time slots, missed deliveries and collection

XDP sends a two-hour delivery window on the day of delivery once the driver has loaded the van, usually by 12 noon. At busy times a depot may plan ahead and send it 24 hours or more in advance. A "You Are Next" message follows by text, email and the app. For two-person (2Man) deliveries, XDP first contacts you with a date, then sends the two-hour slot on the day. With 1+ and 2Man services the driver can take the item to a room of your choice, after you sign a waiver form XDP sends beforehand.

In the XDP app you can:

• choose Change Delivery Date to rearrange the delivery or, in some cases, pick a date;
• add delivery instructions, such as leaving the item with a neighbour or in a porch, shed, garage or behind a gate;
• leave notes for the driver and see the proof of delivery.

XDP warns that by asking for an item to be "Left Safe" you accept full responsibility for it from the moment it's delivered.

Missed deliveries. Carded means the driver found nobody in. XDP says it will try to deliver three times before the item goes back to the sender. If no card was left, the driver can't try again that day: rearrange it with Change Delivery Date.

No pickup points or depot collection. XDP has no parcel shops or lockers, and its app says it doesn't offer collection from its depots or hubs. The FAQ sends you to the shop if you want to collect.

XDP parcel not delivered, late or damaged

XDP works for the sender, not for you. Its advice for any delivery issue is to track the item first in the app or on the website, then contact your supplier, the shop, for anything further. The shop holds the contract and makes any claim.

Late or not updating. XDP doesn't guarantee next-day delivery, least of all at peak times: around bank holidays, Black Friday and Cyber Monday. Drivers held up by traffic may not always update you if the window changes. See tracking that isn't updating.

Damaged. XDP asks you to accept the delivery rather than refuse it, and to contact the sender at once. Note the damage on the proof of delivery when you sign: XDP's procedure guide for senders says a claim is denied if the signature notes no discrepancy, and remarks like "unchecked" or "unseen" don't count.

Lost. The sender's deadlines with XDP are tight: 33 days from dispatch to claim a lost or part-lost consignment and 7 days from delivery for damage, weekends included. Tell the shop quickly. If tracking says Delivered and you have nothing, see delivered but not received.

Returned. After Return, XDP says to contact your supplier.

XDP contact number and customer service

XDP's channels for recipients, as read on 13 October 2026:

• Delivery Query form on XDP's contact page. The "New Business Enquiry" form there is for sales only.
• Email [email protected].
• Live chat on xdp.co.uk and in the XDP app; XDP publishes no hours.
• App contact form, asking for your name, postcode, email and, optionally, the consignment number.

XDP's website gives no phone number. Its app mentions calls charged at a premium rate of 7p a minute, without saying which number; numbers listed on other websites aren't published by XDP.

Tracking XDP parcels with Peek

Peek recognises a ZDB number straight away as XDP's. Links from xdp.co.uk (/track/ followed by the number, or track.php?c=) work too, though a postcode inside the link isn't taken.

Peek shows an optional "Delivery or collection postcode" field for XDP. Without a postcode, XDP isn't asked at all and the parcel is followed only through universal tracking services. With it, Peek reads XDP's tracking page; the postcode is sent to XDP and, when needed, to tracking services. A wrong postcode reads as not found, just like on XDP's site: fix it with "Change".

XDP's scan times carry no time zone, so XDP's own history isn't listed. Peek takes a dated history from tracking services when one knows the parcel and asks XDP again every 6 hours; if no service answers, it shows XDP's current status, dated when Peek saw it. Statuses keep XDP's wording, except Delivered, which Peek writes in its own words; the weight and service can be shown, and Peek can notify you when the status changes. There's no expected delivery day, no places for the scans and no window, except inside a wording like Scheduled for Delivery - Route 11 - ETA: 10:51am to 12:51pm.

Questions about XDP tracking

Why is my XDP tracking not working?

Usually the postcode: XDP's tracker needs the consignment number and the delivery or collection postcode, and a wrong postcode shows "Consignment not found". Check both against the shop's email.

How long does XDP take to deliver?

XDP tells senders 1 to 3 days for its 1Man service and 3 to 5 days for 1+ and 2Man, subject to shipping for offshore addresses. The day itself comes with a two-hour window.

Can I collect my parcel from an XDP depot?

No. XDP's app says it doesn't offer collection from its depots or hubs, and its FAQ refers you to the shop. You can rearrange the delivery or ask for it to go to a neighbour.

Is XDP a real delivery company?

Yes. X D P Limited has been registered at Companies House since 1995, with its office in Curdworth, near Sutton Coldfield, and delivers across mainland Britain, Northern Ireland, the Channel Islands and the Isle of Wight.