Swiss Post tracking: statuses, collection notes and contact

Swiss Post tracking number format

The sender creates the number, usually before handing the parcel over. Swiss Post publishes no format list; these are the shapes Peek knows as its own:

Copy the number rather than typing it: one wrong, missing or extra digit makes it look like another carrier's. 18 digits starting 44 belong to Quickpac. A parcel from abroad keeps its foreign number (ending DE, FR and so on) in Switzerland too. No number at all? See how to find your tracking number.

Swiss Post tracking statuses explained

post.ch prints each scan in the language you view it in (English, German, French or Italian). These are the English texts, in the order a parcel usually meets them:

Registered for collection sounds like paperwork, but it means a missed delivery and a collection note. Consignment recorded by the foreign sender (data delivered) only means a sender abroad sent the data: nothing was delivered. Returned item, with a reason such as Reason: Not collected, means it is going back to the sender.

Swiss Post delivery failed: collection notes and pickup

The day before delivery, Swiss Post sends a notice by SMS, email or Post-App push. With "My consignments" you generally get a 40 to 90 minute time slot.

Missed it? You get a collection note. Swiss Post says:

• You can pick the parcel up from the next day, at the place printed on the note, with the note or the QR code in the Post-App.
• Parcels usually wait seven days, or 15 for international consignments. Extending the deadline is free and needs no account.
• With a "My consignments" login, a free one-off authorisation lets someone else pick it up, and you can book a second delivery: left in a safe place or with a neighbour free, Saturday CHF 7. Forwarding to a My Post 24 terminal, a branch or another address in Switzerland or Liechtenstein costs CHF 8 on weekdays.

Before delivery, "My consignments" lets you redirect a parcel free, choose another weekday free (Saturday CHF 3.80) or name a safe place. You have until midnight to change the time and place; Swiss Post can't guarantee later changes.

Pickup points. Over 2,700 PickPost points and over 320 My Post 24 terminals, open around the clock, both free.

Swiss Post parcel late, lost or damaged

No update. At customs, Swiss Post says processing may take several days. Otherwise see why tracking stops updating.

Lost. The sender or the recipient can lodge an enquiry once the delivered event is missing and the published delivery time is more than two days past, or the recipient confirms it never arrived. Swiss Post's deadlines: up to a year after mailing in Switzerland, six months for international items. For international parcels its help pages put the sender, usually the shop, in charge of the enquiry.

Damaged. Report it within eight days of delivery, online, in the Post-App under "Receive" > "Report damage", or at a branch with the parcel and its packaging.

Import charges. For parcels from abroad you pay VAT and duty plus Swiss Post's clearance fee, payable online in the Post-App. The fees change: check Swiss Post's import page and Peek's customs guide.

Swiss Post contact number, chat and WhatsApp

As listed on post.ch on 11 October 2026:

• Phone: +41 848 888 888, CHF 0.08 per minute from a Swiss landline, Monday to Friday 7.30 am to 6 pm, Saturday 8 am to noon.
• Chat: a chatbot with specialists behind it, linked from the German, French and Italian contact pages.
• WhatsApp: listed for changing delivery orders, along with phone and chat.
• Enquiry forms: "Start a domestic enquiry" and "Start an international enquiry" on the help page.
• In person: for delivery orders, at a branch with valid ID.

Tracking Swiss Post parcels with Peek

Peek recognises both shapes at once, with dots or spaces. A service.post.ch link ending in /entry/search/ and the number works too; other post.ch links only when one of those numbers is inside. No postcode needed.

Peek reads Swiss Post's English texts, whatever your language. It shows the status, each scan's facility on a map, the expected delivery day (with a time window when Swiss Post gives one), the weight, size, delivery time and destination country. While the parcel waits, it shows the branch or My Post 24 terminal's name and address, gone once delivered. It leaves out your name, address, signature and delivery instructions, and doesn't read the pickup deadline.

Delivered shows as Peek's own "Delivered". Registered for collection and Deposited in the MyPost24 machine show as ready for pickup.

Peek checks every 10 minutes, every 2 once out for delivery, and can notify you of every scan, important steps only or delivery day only. GLS Switzerland parcels and foreign postal numbers heading to Switzerland can be followed to Swiss Post; a CH number going abroad, to the destination's national post (not Italy or Portugal) once it shows newer progress.

Questions about Swiss Post tracking

Does Swiss Post deliver on Saturdays?

Yes, if you book it in "My consignments": CHF 3.80 chosen in advance, or CHF 7 as a second delivery after a missed one.

What does "delivery date unknown" mean at Swiss Post?

Swiss Post doesn't know the delivery date yet, because the parcel comes from abroad, goes abroad or hasn't been handed over as announced.

What is a Swiss Post delivery authorisation?

There are two: a free deposit order telling Swiss Post where to leave parcels safely, and a free one-off authorisation letting someone else pick up a specific parcel. Both need a "My consignments" login.

Where is my nearest Swiss Post parcel locker?

Swiss Post's lockers are My Post 24 terminals, over 320 of them, open around the clock. Find them with swisspost.ch/locations.