Speedy tracking: waybill number, statuses and lockers

Speedy tracking number: where to find it

Speedy calls it "the waybill number (tracking number)". The numbers in Speedy's own examples and on its tracker are 11 digits, like 12345678901 (invented), though Speedy publishes no length rule.

You'll find it:

• in Speedy's message with the Smart Control link, sent by email, SMS or Viber once the sender's parcel is processed;
• in the Speedy Mobile app;
• on the label, in its general shipment information section, with a barcode that holds the parcel number;
• in the shop's shipping email, if the shop passes it on.

No number at all? See how to find a tracking number.

Eleven digits also fit GLS and Swiss Post, so check which carrier the shop names. A DPD parcel number is longer (14 digits), and Speedy's 11-digit waybill isn't one. More in tracking number formats.

What Speedy's tracking statuses mean

Speedy's site opens in Bulgarian, with a switch to English; its tracker also answers in Romanian. These are its English wordings, in the order a parcel meets them.

Shipment data received often carries a note, "Expected Delivery Date", with a day. Speedy's FAQ adds that it can't give a date while the sender hasn't actually sent the parcel. "Consignee" in Prepared for Self-collecting by Consignee means you; the note under it names the office or locker and its address.

Refuse contents check/test is about the "open before payment" and "test before payment" options and moves nothing. Predict refers to Speedy's 60-minute visit window (see Smart Control below). Delivery capacity reached (tour/office) means the round or office was full, and Postponed delivery due to inaccurate/incomplete address that Speedy needs a better address, which Smart Control lets you fill in.

Speedy delivery, offices and lockers

Smart Control. Speedy's message links to Smart Control, which shows the delivery day and, on the day of a home delivery, a 60-minute visit window called Predict. Neither you nor the sender can change that window. From Smart Control you can:

• redirect the parcel once to a Speedy office or locker (free within the same city) or once to another address;
• call the courier back for a second visit the same or the next day;
• postpone delivery to the next working day;
• pay online by card, Google Pay or Apple Pay;
• fill in a missing address, turn on email notifications, refuse the parcel.

Speedy's FAQ says these changes can delay delivery by up to 2 days. Its Smart Control page says SMS and Viber messages "cannot be guaranteed 100%", so give the shop an email address and use the Speedy Mobile app.

Missed delivery. The courier phones the number on the waybill. If you answer, you agree a new attempt or a redirection; if not, the parcel goes to the nearest Speedy office. Ask for a second attempt in Smart Control or on 1 7001 7001 (mobile) or 0 7001 7001 (fixed).

At an office. Speedy keeps it 7 calendar days, then returns it to the sender. Someone else can pick it up for you with the waybill number, the PIN and an ID document, unless the sender asked for personal delivery.

In a Speedy Locker. Open it with the 9-digit PIN from the SMS or Viber message, or with the barcode in Smart Control or the app. Many lockers are open 24/7. A parcel stays 3 calendar days, then moves to a Speedy parcel shop. The exact period for your parcel is in the Smart Control link.

Paying. Couriers take cash or card; lockers take card. "Open before payment" and "test before payment" don't work once you've paid online. Find offices and lockers on Speedy's office map.

Speedy parcel late, lost or damaged

Speedy publishes no advice for tracking that stops moving. Check the Smart Control link first, then call Speedy or ask the shop, which holds the contract with Speedy. See tracking that isn't updating.

When the parcel arrives, check the contents in front of the courier. Any damage goes in a protocol you and the courier sign.

Both sender and recipient can claim, within 6 months of the day Speedy accepted the parcel, for a parcel lost, robbed, damaged, returned without reason or delivered late. Write to [email protected], leave a handwritten note at any Speedy office, send a letter to the head office or use the claim form on Speedy's site. Speedy answers in writing within one month for parcels within Bulgaria and three months for international ones. International claims go to [email protected]. The compensation limits are in Speedy's claim form and depend on what the sender declared.

Speedy contact number and customer service

Speedy's channels, as its English Contact us page listed them on 12 October 2026:

• Phone 0 7001 7001 from fixed lines (a local call), 1 7001 7001 from mobiles (per your plan), or the short number *7001 from a mobile.
• International parcels 0 7001 8001 (fixed lines) or [email protected].
• Complaints [email protected]; other feedback to [email protected].

Speedy publishes no opening hours and no chat. These are Bulgarian numbers; Speedy gives no format for calling from abroad.

Tracking a Speedy parcel with Peek

Peek can't tell a Speedy parcel from its 11 digits. It asks Swiss Post, GLS Switzerland, GLS France, GLS Germany and DHL eCommerce Poland instead, never Speedy. If none knows it, you'll see "not found yet · Peek keeps checking": pick "Speedy" with "Change". Links from speedy.bg or myspeedy.speedy.bg aren't read, so paste the number itself.

Peek then shows the status, the history with the town (and country) of each scan on a map, the expected delivery day while the parcel is on its way, and the delivery time. When the parcel waits at an office or locker, you see its name, not its address. When ACS Courier delivers the leg in Greece or Cyprus, Speedy names ACS and its number, and Peek can follow the parcel there. It leaves out the recipient, proof of delivery and return number.

Speedy's wordings appear in English as Speedy writes them; Delivered shows in Peek's own words. It checks every 10 minutes, every 2 minutes once the parcel is out for delivery, and its notifications cover every scan, important steps only or delivery day only. It can't extend a pickup period or resend your PIN.

Questions about Speedy tracking

How long does Speedy delivery take?

Speedy's pages give no general delivery time. The delivery day is in your Smart Control link and in the "Expected Delivery Date" note under Shipment data received.

Can I track a Speedy parcel to Greece or Cyprus?

Yes, with the same waybill number. When ACS Courier delivers the last leg, Speedy's tracking names ACS and the ACS number.

Where is the nearest Speedy office or locker?

Speedy's office and locker map lists every office and Speedy Locker with its address and hours.