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Nova Poshta tracking: numbers, statuses and branches

7 min read

Peek is an independent tracker, not Nova Poshta. It shows what Nova Poshta’s own tracking publishes.

Nova Poshta, "Nova Post" on its English site, is a Ukrainian express carrier delivering to branches, parcel lockers and doors across Ukraine, with branches in Poland and other European countries. Track a parcel with its express waybill number (EW) on novaposhta.ua's tracking page, in its app or by pasting it in the box above. The number is at the top of the waybill, in the app and in the arrival notice.

Nova Poshta tracking number: the EW

Nova Poshta calls the number an express waybill, EW (ЕН or ТТН in Ukrainian); an international parcel gets an IEW. The SMS or push message saying your parcel has arrived gives the branch number and the EW.

Nova Poshta publishes no length or format. The numbers Peek's catalog knows look like this:

Shape (invented)What it is
2040000000000014 digits starting with 204, 206, 207, 208, 590 or 595
5100000000000014 digits starting with 21 or 51

Lookalikes that belong elsewhere:

  • Ending in UA, such as RR123456785UA: an international postal number. That's Ukrposhta, the state post, not Nova Poshta.
  • 13 digits: Ukrposhta's domestic shape, not an EW.
  • Ending in G, such as AB1234567CD12345G: a Meest number.
  • Other 14-digit numbers can be DPD, SEUR, BRT and others: check which carrier the SMS or email names.

More in tracking number formats. If the site says "We have not found a parcel with this number", check the digits: the site shows nothing for a waybill older than 90 days.

Nova Poshta tracking statuses in English

novaposhta.ua tracks in Ukrainian or English, newest movement first, each with date, time and town. Numbers inside the wordings are branch or locker numbers.

Nova Poshta's statusWhat it means for you
Registered and being preparedThe sender created the waybill. Nova Poshta doesn't have the parcel yet.
Accepted at branch 12The sender handed it in at that branch.
Arrived at the sorting centerIt's moving through Nova Poshta's network.
Arrived at customs terminal LvivAn international parcel reached the customs terminal.
Customs clearance in progressCustoms is checking it; duties may be due (below).
Delivery location has been changedThe parcel was redirected, by you or the sender.
The courier has left for the recipientIt's out for delivery to your door.
Arrived at the branch 12Ready for pickup at that branch.
Arrived at parcel locker 34256Ready in that parcel locker; open it with the app.
Received at branch 12You picked it up.
Delivered at the addressThe courier delivered it.
ReturnA return to the sender has been ordered.

The branch line may carry the deadline: Arrived at the branch 1, storage until 17.10. Returned means it's back at the sender's branch. Abroad, Transferred to delivery partner UPS means a partner has taken it over, and The recipient received the package from a partner means delivered.

Branch, parcel locker or courier: picking up your parcel

At a branch, show the app's barcode, or give the EW and confirm by phone or with ID. ID is needed when the declared value is over 30,000 ₴ or you pay over 5,000 ₴. You may open the parcel in front of the operator.

Storage. Since 1 October 2026 a branch keeps a parcel free for 5 days from the day after arrival, then charges per day: 15 ₴ up to 2 kg, 25 ₴ up to 10 kg, 35 ₴ up to 30 kg. After 30 days it counts as unclaimed.

Parcel lockers take up to 20 kg. Open yours with "Open the locker" in the app, Bluetooth and location on, within 5 days; then it moves to the nearest branch. Pickup points in shops, pharmacies and petrol stations keep parcels up to 5 days, then send them to the nearest branch.

Courier delivery adds 60 ₴ for parcels up to 30 kg and runs 9:00 to 21:00 on weekdays, on a special schedule at weekends. Missed it? Reschedule or send it to the nearest branch; after failed attempts it goes there anyway.

Forwarding to another branch is free until the parcel reaches its destination (60 ₴ to an address); after that it costs a new shipment.

In Poland, Nova Post delivers to a branch, an InPost Paczkomat, a pickup point or your door. Its Paczkomat page says a parcel waits there 2 days before it moves to a Nova Post branch, while its terms give 7 days: go by the SMS with your opening code.

Nova Poshta parcel delayed, lost or damaged

Nova Poshta's pages don't say what to do when tracking stops; its Polish FAQ names wrong recipient details and prohibited items as causes of delay. Ask the sender first, and see tracking that isn't updating.

For parcels into Ukraine, Nova Poshta says the recipient pays any duties and is told by SMS, Viber or email: above €150, 10% duty on the excess plus 20% VAT. More in parcels held at customs.

For loss or damage in Ukraine, complain in the app or on the tracking page ("Manage Parcel", then "Submit a Report"), by phone or at a branch, with your tax number or passport. Nova Poshta answers within 3 business days and pays up to the declared value.

In Poland, the sender makes the claim; you can claim only if the parcel was delivered to you or the sender assigns you the right. Nova Post Poland's terms allow 12 months from sending (2 months for a lost or damaged courier parcel).

Nova Poshta customer service and phone number

As listed on Nova Poshta's and Nova Post Poland's sites on 12 October 2026:

  • Ukraine, around the clock: +38 098 450 0609, +38 050 450 0609, +38 093 450 0609 or +38 044 450 0609.
  • Contact centre 0 800 500 609, named on the FAQ and locker pages.
  • Email [email protected], plus a Telegram bot and Viber linked from the contact page.
  • Poland: +48 182 111 609, daily 8:00 to 20:00, or [email protected].

Tracking Nova Poshta parcels with Peek

Other carriers share these shapes and Peek can't ask Nova Poshta about a number, so it never names it from the number alone. Press "Change" and pick "Nova Poshta (Ukraine)", or paste a novaposhta.ua tracking link; novapost.com links aren't read. It covers Ukrainian waybills, including those booked at Nova Post branches abroad, not Nova Poshta Global references.

It shows Nova Poshta's English wordings, each scan's town on a map, the expected arrival, weight, the branch or locker holding it and the delivery time, and drops names, addresses and payment. When an export names its partner abroad, UPS or GoFo Express, Peek can follow the parcel there. It checks every 10 minutes, every 2 once out for delivery, and can notify you when the status changes.

Questions about Nova Poshta tracking

Is Nova Poshta legit?

Yes. Nova Poshta was founded in Ukraine in 2001, heads the NOVA group and says it delivers about 1.5 million parcels and freight shipments a day.

Can I track Nova Poshta in English?

Yes: novaposhta.ua's English version shows each status in English.

Is a Nova Post delivery email a scam?

It can be. Nova Poshta says genuine emails come only from its official domains; don't open links from unknown senders.

How long does Nova Poshta keep a parcel at a branch?

In Ukraine, 5 days free from the day after arrival, then a daily fee; after 30 days the parcel counts as unclaimed.

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