Correos tracking: Spain's post, numbers and statuses

Correos tracking number format

Correos publishes no official format, but its numbers usually look like this (examples invented):

Correos sends the code by email, text message or both and prints it on the arrival notice (aviso de llegada); shops put it in the shipping email. A Citypaq PIN only opens the locker: it isn't a tracking number.

All-digit numbers of 16 or 23 digits are never Correos's: they may be Correos Express's. Lost the number? See how to find a tracking number.

What Correos tracking statuses mean

Correos's tracker is in Spanish by default, with an English version. The Spanish lines below are also what Peek shows, in the order a parcel meets them; Correos's English wording follows each one.

Two of them trip people up. In English, In delivery covers two different Spanish statuses: En reparto (out on the round) and En proceso de entrega (waiting for the next attempt). Read the detail line under it to know which. And Entregado al remitente contains "delivered", yet means the parcel went back to the sender.

Missed delivery, post office and Citypaq

After Correos's home delivery SMS, the parcel arrives within 24 to 72 hours, depending on the product. If you're out and the service includes two attempts, a second SMS announces another try within 24 hours; then an SMS names the post office, where you can pick it up from the next day.

Correos keeps parcels for 15 days from the day after that SMS; other products can differ, and the notice says how long. Then the parcel goes back to the sender.

Citypaq lockers, in supermarkets, petrol stations and shopping centres, open at any hour with a single-use PIN sent by SMS, email or the Correos app. You have 5 calendar days. Lost the PIN? Use "Resend PIN code" on the Citypaq page.

At the post office, bring original photo ID (DNI, passport, driving licence or residence card). Someone else can collect with your signed authorisation, a copy of your ID and their own original ID, except for items marked for delivery to the addressee only.

With Correos Modify, the SMS or email link (or the Correos app) lets you change what the shop allows: another address, post office or Citypaq in the same province. Once the parcel is En reparto, no changes are possible.

Correos parcel delayed, lost, damaged or at customs

Correos sets no number of days after which a silent parcel counts as lost: check with the sender, then contact Correos (see tracking that isn't updating). A parcel with a wrong address or other problem is parked ("estacionado") for 5 calendar days; fix it in "Gestión de estacionados" with the PIN Correos sends, or ask the sender.

Correos pays compensation to the sender. The recipient gets it only if the sender signs a request authorising that, so ask the shop to claim. Correos's windows: delay claims on Paquete Premium and Estándar within 21 days of the first attempt; damage on those two at delivery or within 7 calendar days; loss on Paquete Estándar from 4 days to 1 year after posting.

Goods from outside the EU, and from the Canary Islands, Ceuta and Melilla, go through import formalities. Up to €150 you pay VAT (unless the seller charged it under IOSS) and Correos's fee at correosaduanas.es or in the Correos app before delivery, or in cash at the door. Since 1 July 2026, parcels worth up to €150 from outside the EU to the mainland, the Balearics and the Canaries also carry an EU duty of €3 per type of product; Correos collects it before delivery and keeps none of it. More in parcels held at customs.

Correos customer service number

Correos's channels, as read on 13 October 2026, are the same for English speakers:

• Phone: 915 197 197 or 900 400 004, Monday to Friday (excluding holidays) 8am to 8pm, Saturday 9am to 1pm.
• Online: the queries and complaints form.
• Social media: Facebook, Instagram and X (@CorreosAtiende), Monday to Friday 9am to 8pm.
• In person: any Correos post office.

Tracking Correos parcels with Peek

Peek names Correos at once for 23-character parcel codes, 16-character shipment codes, PR numbers and postal numbers ending ES. A code whose check letter fails names no carrier: check it for a typo, or pick Correos with "Change". For a shipment code with one parcel, Peek follows that parcel; with several, track each parcel's 23-character code. correos.es links with tracking-number= work, and so do older links with numero=.

Peek reads Correos in Spanish, so statuses stay Spanish. It shows the latest 20 scans (without places), weight and dimensions, the delivered time and, while the parcel waits, the post office's name and address. It drops your name, address and signature. It shows no expected delivery date, and it reads every time on Madrid's clock, so a scan in the Canary Islands can show an hour later than local time.

A postal number from abroad bound for Spain can be followed to Correos once Correos shows progress. Peek checks every 10 minutes (every 2 once out for delivery) and can notify you at every scan, at important steps or on delivery day only. It can't pay customs or change a delivery.

Questions about Correos tracking

How long does Correos take to deliver?

Paquete Estándar takes 48 to 72 hours, says Correos, plus 5 days to or from the Canary Islands and 6 for Ceuta and Melilla, customs not counted. After Correos's home delivery SMS, allow 24 to 72 hours.

Why is my Correos tracking number not working?

Check you have the parcel's code, not a Citypaq PIN, and confirm it with the sender. An all-digit number of 16 or 23 digits may be Correos Express's. Type it without mistakes: a wrong check letter at the end makes the code invalid.

What is Correos Aduanas?

Correos's customs service for imports: at correosaduanas.es or in the app you send documents and pay VAT, duties and Correos's fee.

Can I track Correos without a tracking number?

Yes, with the Correos app: its Activity section shows the shipments that belong to you automatically, once you sign in with a Correos ID. Otherwise ask the sender for the code.