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Hermes Einrichtungs-Service tracking: furniture deliveries

7 min read

Peek is an independent tracker, not Hermes Einrichtungs-Service. It shows what Hermes Einrichtungs-Service’s own tracking publishes.

Hermes Einrichtungs-Service (HES) is the Otto Group company that delivers furniture, large appliances and other bulky goods in Germany, with a two-person crew who carry them into your home on an agreed day. You track the delivery on myhes.de with the number in HES's email or SMS, or in the shop's shipping email. You can also paste it in the box above.

Where to find your Hermes Einrichtungs-Service tracking number

For many shops, HES announces the delivery by email or SMS with your tracking number (Sendungsverfolgungsnummer), and its appointment message links straight to your tracking. The shop's shipping email may give it too, or a Kollinummer (piece number). Nothing yet? Ask the shop, and see how to find your tracking number.

HES says its tracking number is 16 to 25 digits. A Kollinummer is set by the shop, so its shape and length vary. Peek's records hold these (digits invented):

NumberWhat it is
1234567890123456717 or 19 digits: a delivery-note (Lieferschein) number.
0000000000000000000020 digits starting 00: the number of one piece of the order.

Enter the number in full. myhes.de shows the history with the number alone; it asks for your postcode for more details and, on the day, the live tracking.

Many carriers use the same lengths, so a number alone never says it's HES (why lengths overlap). HES is also not Hermes, the parcel company: it's an independent sister company of Hermes Germany, which handles parcels up to 31.5 kg. Entered here as a Hermes Germany parcel, a HES number isn't found, and the reverse.

Hermes Einrichtungs-Service statuses in English

myhes.de exists in German only, so its statuses are German whatever language you read in. In the order a delivery usually meets them:

Status on myhes.deWhat it means for you
Deine Sendung wurde elektronisch angekündigt. Weitere Informationen folgen in Kürze.The shop has passed your order to HES. Nothing has moved yet.
Deine Sendung ist im Verteilzentrum eingetroffen und wird in Kürze an dein regionales Auslieferdepot weitergeleitet.It has reached an HES distribution centre.
Deine Sendung hat unser Warenverteilzentrum verlassen und befindet sich auf dem Weg zum regionalen Auslieferdepot.It has left for your local delivery depot.
Deine Sendung ist in unserem Auslieferdepot eingetroffen und wird für die Auslieferung vorbereitet.It's at the depot that will deliver it.
Wir planen aktuell die Zustellung deiner Bestellung. Zur Terminabstimmung wirst du in Kürze von unserem digitalen Assistenten Hermine telefonisch kontaktiert.The depot is planning; Hermine, HES's digital assistant, will call to agree a day.
Der Liefertermin deines Auftrags wurde dir per SMS mitgeteilt.Your delivery day and time window were sent by SMS.
Du hast den Liefertermin bestätigt.You confirmed the appointment.
Der geplante Liefertermin wurde verschoben.The planned day has moved; the new plan follows.
Deine Sendung befindet sich auf Tour. Starte das Live-Tracking, um die geografische Echtzeit-Verfolgung des Auslieferfahrzeugs zu verfolgen.The van is on its round today.
Deine Sendung wurde erfolgreich zugestellt.Delivered.

The appointment status also comes as per E-Mail mitgeteilt (by email) or telefonisch mitgeteilt (by phone), sometimes before the hub scans. The depot scan may repeat once per piece.

Two lines show in the delivery-date box. Liefertermin wird in Kürze bekanntgegeben. means no day is set yet. Bitte setze dich zwecks Terminvereinbarung mit deinem Auslieferdepot in Verbindung, damit wir deine Sendung zustellen können. means HES couldn't reach you: call or email your depot (contact details below), because without an agreed appointment it can't deliver.

Delivery appointment, missed deliveries and changing the day

When it comes. The shop's product description gives the expected delivery time. HES agrees the day with you in one of three time windows (evening optional), announced by phone, SMS, email or letter, and the crew calls about an hour ahead. Once the round starts, live tracking on myhes.de narrows the window to 10 minutes.

What the crew does. They carry the goods to your floor and put them where you want them. Assembly, connecting appliances, taking away the packaging or your old appliance depend on what the shop booked, so ask the shop. Tell HES about narrow passages or steep stairs, and reserve a parking space, or the appointment may move. Old appliances must be ready: a washing machine drained, a fridge defrosted. There are no pickup points or lockers.

Changing the day. Open your order on myhes.de and use "Liefertermin ändern" (change delivery date) by noon the day before. Depending on the shop, you pick a new day yourself or the depot contacts you. It works once online; after that, call or email your depot.

Not at home. In the order details you can allow delivery to a neighbour, or give drop-off permission for a sheltered, hidden spot on your property. That spot is at your own risk: HES says you then have no claim against it, its crew or the shop for loss or damage, and the permission covers only the current appointment. If you miss the delivery, HES contacts you for a new day, up to three times, before the goods go back to the shop.

Address change. Ask the shop: HES can't change it, and you may have to reorder.

Damaged, cancelled or no update: what to do

HES works only for businesses, so the shop that sold you the goods is your contact for claims.

Damaged on delivery. If the damage is obvious, have the crew document it. You can refuse the delivery, which then goes back to the shop automatically; then contact the shop. Damage you only notice later also goes to the shop.

Returns and cancelling. For a return, ask the shop: it books a collection with HES, and the crew announces a day to collect it. To cancel a delivery, HES's FAQ sends you to your customer service (Kundenservice).

No update for days. Check the delivery-date box on myhes.de, then ask your depot or the shop. Tracking that isn't updating explains common reasons.

Hermes Einrichtungs-Service contact and phone number

As listed on HES's pages on 12 October 2026:

  • Your delivery depot: HES has no central hotline for recipients. The depot's phone, email and hours are in the order details on myhes.de, under "Dein HES Kundenservice". Give your tracking number when you contact it.
  • Chatbot: Hermine answers questions alongside the depot's customer service.
  • The shop: HES's contact page sends questions about a shipment to your shop or to the tracking on myhes.de.
  • Head office: +49 5732 103-0 in Löhne gives no shipment information.

In Austria and Switzerland HES delivers through partners (Gebrüder Weiss, Sieber Transport AG) and publishes no recipient channel there, so ask the shop.

Hermes Germany sends no SMS, but HES does, so a text from HES can be genuine.

Tracking Hermes Einrichtungs-Service with Peek

Peek never picks HES from the number alone and can't ask HES whether it knows one. It may suggest another carrier (DHL eCommerce, Colis Privé, Poczta Polska, Swiss Post Cargo, USPS…): tap "Change" and choose Hermes Einrichtungs-Service, and the number is looked up on myhes.de, with no postcode needed. Paste the number, not a myhes.de link.

Peek shows the status and history in HES's German wording, the planned delivery day with its time window when myhes.de gives one, the shop or dealer that sold the goods and the time of delivery. HES gives no places, so nothing appears on the map, and the van's live tracking isn't shown. A cancelled or returned order shows as a problem. Your name, address and delivery instructions are left out, and times are read as German time.

It checks every 10 minutes, every 2 once the van is out, and can notify you of every scan, important steps only or delivery day only.

Questions about Hermes Einrichtungs-Service tracking

What is Hermes Einrichtungs-Service?

It's the Otto Group's two-person delivery service, based in Löhne, which shops use when goods are too big or heavy for a normal parcel service. You can't book it yourself: its customers are shops, platforms and manufacturers.

Is Hermes Einrichtungs-Service the same as Hermes?

No. It's an independent sister company of Hermes Germany, which delivers parcels up to 31.5 kg. Each has its own tracking site: myhes.de for HES, myhermes.de for parcels.

Why is the live tracking not working?

It starts only once the delivery round has begun, and myhes.de needs your postcode for it. Too many wrong postcodes block the details.

Does Hermes deliver furniture on Saturdays?

Only if the shop's contract with HES includes it: Saturday and evening delivery, and "Speed on" delivery within 48 hours, are options shops can book. Ask the shop.

Sources