Delhivery tracking: AWB numbers, statuses and support

Delhivery tracking number (AWB): what it looks like

Delhivery calls its tracking number the AWB, or airway bill number. Its tracking also takes an LRN. The shapes Peek knows as Delhivery's AWBs, with invented digits:

The shape alone doesn't say Delhivery, so check the shop's message for the carrier's name. An order ID, an LRN or your mobile number works on Delhivery's site, not in Peek: Peek needs the AWB. No number at all? See how to find your tracking number.

Delhivery tracking statuses explained

Delhivery's tracking has a progress bar of steps, and the scans so far with their city. The wordings Peek knows from Delhivery, roughly in order:

Picked Up, On the Way and Out for Delivery come from freight shipments, where Delhivery dates each step rather than each scan. More in what tracking statuses mean.

Delhivery delivery in India: calls, missed deliveries and address

Who delivers. Delhivery's own network: it counts 4,500+ direct delivery centres, a presence in every state and 99.5% of pin codes covered, Northeast India and Jammu & Kashmir included. It says this network delivers 24 hours a day, 7 days a week, 365 days a year.

Calls and messages. Delhivery's terms say it or its delivery partners may call you, text you or message and call you on WhatsApp to arrange delivery, check you're available and sort out problems, and that such calls may be recorded. Shops can also have Delhivery check orders with you by AI call or WhatsApp.

Missed delivery. For parcels booked through Delhivery Direct, its personal courier service, Delhivery's terms cancel delivery after 3 failed attempts when the recipient isn't available; the sender can have the parcel returned, at their cost. For a shop's order, the shop's own deal with Delhivery applies: ask the shop. See missed a delivery.

Where it goes. For Direct bookings, the same terms say Delhivery delivers to the address, not necessarily to you in person, and never to PO boxes; a signature or government ID can be required. You can ask for another place, or to collect it where Delhivery approves, if Delhivery agrees; it can refuse a new pin code. Weekends and holidays don't count in Direct's delivery times.

Delhivery parcels sent abroad

Delivery times. For shops exporting with DLV Saver, Delhivery estimates 5 to 7 days to the UK and 8 to 12 days to the US; that service covers the US, the UK, Canada and Australia. DLV Premium, for 220+ countries and territories, takes 3 to 6 days (Express) or 6 to 10 days (Deferred Express).

Who delivers. Delhivery names FedEx and Aramex among its strategic partners abroad, without saying which one carries your parcel. Peek follows the AWB on Delhivery's tracking. If the shop gives you another carrier's number for the last leg, paste that one too.

Customs. Delhivery promises shops full visibility on duties and taxes, but doesn't say there who pays them: ask the shop whether your price included them. In Ireland and the rest of the EU, goods bought online from outside the EU carry a €3 customs duty per item on parcels worth up to €150, since 1 July 2026, and a €2 Union handling fee per item, whatever the value, since 1 November 2026. Elsewhere your own country's rules apply: see parcels held at customs.

Delhivery tracking not updating, lost or returned

For a refund or a new parcel, the shop is your contact: it booked Delhivery.

No update. If Peek still shows "Label created", the shop has booked Delhivery but hasn't handed the parcel over yet: ask the shop. If the parcel is moving but the tracking has stalled, log in on Delhivery's site or app with your mobile number: you'll see every shipment Delhivery is delivering to you, and can raise a query. See why tracking stops updating.

Lost or damaged. LOST means Delhivery has marked it lost: tell the shop. For a Delhivery Direct booking, claims for loss or damage must be raised within 3 days, as a ticket on the app; for damage, Delhivery wants 3 photos of the parcel and its packaging with a description, and suggests filming the unboxing. Under those terms it settles claims within 30 to 45 working days and, without its paid Delhivery Protect cover, pays at most ₹2,000, with lower caps by category, such as ₹500 for books and documents or ₹1,000 for electronics. It doesn't pay for delays. See lost parcels and damaged parcels.

Delivered but not there. Check with your household or your building's reception. Under its Direct terms, a mis-delivery must be reported within 3 days of the delivery date; if you allowed delivery to a letterbox or locker box, Delhivery gives proof of delivery on request but isn't liable for loss or damage. See delivered but not received.

Returned. RTO means the parcel went back to the seller: ask the shop for a refund or to send it again. See returned to sender.

Delhivery customer care and fraud warnings

Peek can't contact Delhivery or the shop for you. As read on 31 October 2026:

• Support: Delhivery says its customer support is reachable only through its website or app. Log in on its support page with your mobile number and a one-time code (OTP), then raise a query; or raise it in the Delhivery app.
• Phone: Delhivery warns that other customer care channels or contact numbers found online may be fraudulent.
• Social media: Delhivery uses only its official Facebook, X and Instagram accounts to reach and support customers; treat messages from any other account as suspect.

Track a Delhivery parcel with Peek

Paste the AWB in Peek. Several carriers use 13 and 14 digits, so Peek doesn't show "Detected carrier": it shows "Checking tracking services…" while it asks the carriers that use the shape, Delhivery first when you're in India (your iPhone's region, or on the web where you connect from). When Delhivery knows the number, you'll see "Delhivery has this parcel." If no carrier knows it yet, add it all the same, or press "Change" and pick Delhivery: Peek follows more than 3,500 carriers. Peek doesn't ask Delhivery about a number that starts with 0 or ends in 7, 8 or 9: pick Delhivery yourself. For a number that isn't 13 or 14 digits, Delhivery picked by hand shows "doesn’t issue numbers like this one".

Filed under Delhivery, a parcel shows "Waiting for the carrier" until its first scan. Peek reads Delhivery's public tracking, without an account: each scan in Delhivery's words with its city, on India time, without the recipient's details or an expected delivery date. It skips progress-bar steps that haven't happened yet, and dates freight steps, which come without a year, from their weekday.

It files the lines under its own stages: Picked Up shows as "Received by carrier", In Transit as "In transit", Dispatched as "Out for delivery", RTO as "Returned to sender", and LOST or a cancellation as "Needs attention". A parcel delivered back to the seller shows as "Returned to sender", not "Delivered".

Peek checks every 10 minutes, and every 2 minutes once the parcel is out for delivery. After two days without news (12 hours while the parcel still shows "Label created" or "Received by carrier"), it checks about once an hour. Alerts: "Every scan", "Important steps" or "Delivery only".

Questions about Delhivery tracking

How do I track a Delhivery parcel?

Enter the AWB on delhivery.com/tracking, or search there by order ID, LRN or your mobile number with an OTP. Or paste the AWB into Peek, which follows it to delivery.

What is an AWB number in Delhivery?

The airway bill number, Delhivery's tracking number: 13 or 14 digits. It's in the shop's shipping SMS or email.

What does RTO mean in Delhivery tracking?

Returned to origin: the parcel went back and has reached the seller. Ask the shop for a refund or a new delivery.

What is the Delhivery customer care number?

Delhivery says its support is reachable only through its website or app: log in with your mobile number and raise a query. It warns that other numbers found online may be fraudulent.