Swiss Post Cargo tracking: statuses, delivery and contact

Swiss Post Cargo tracking number

Swiss Post Cargo publishes no number format. Its tracker asks for "one consignment number per line (barcode or reference)": a barcode for one item, or a reference from the sender, such as an order number or a delivery number. A reference brings up every barcode in its consignment. The shapes seen on it (digits invented):

No Swiss Post Cargo page says where you'll find the number. Check the shop's emails, then ask the shop. How to find your tracking number has more places to look. If the tracker answers No data was found for your request. Please verify that the inserted data is correct., check the digits, then ask the sender.

Numbers that belong on another tracker:

• Swiss Post parcels: 18 digits starting 99 (printed 99.00.123456.12345678) or two letters, nine digits and CH (RR123456785CH).
• PostLogistics references like 12345678-123: the same company's older tracker, tracking.postlogistics.ch.
• Germany: the German portal, titled "Hugger" (portal-de1.swisspost-cargo.com), asks for a colli number, or a shipment number with a company number.

Swiss Post Cargo track and trace statuses

The tracker switches between English, German, French and Italian, and the scan wordings change with it. In English, a delivered shipment reads like this:

Data entry POST is only data: "POST" is part of the wording, and nothing has moved yet. IMAGE and SIGNATURE are proof that belongs to the delivery, not new events. A history can show Received warehouse POST and Loaded for Delivery twice before the delivery, with no line saying why the first round didn't deliver. On the German tracker the delivery reads AUSGELIEFERT, on the French one LIVRE SCANNE, on the Italian one CONSEGNATO SCANSIONATO.

Swiss Post Cargo delivery: when, where and missed deliveries

When. Swiss Post's freight brochure says freight is generally delivered on the next working day. In Switzerland and Liechtenstein, places a heavy goods vehicle can reach get it by 17:00 on the next working day. Hard-to-reach Alpine valleys and mountain areas (Valais, Ticino and Graubünden) get it by 17:00 on the second working day.

Where. As standard, freight goes to the first door on the ground floor, the ramp or the kerb, during business hours, not upstairs. The driver expects access with a pallet truck, and unloading is the recipient's job: a driver who unloads does it on your behalf. The driver asks you to sign to confirm the delivery was correct.

Extras the sender books. A notice by phone, email or SMS, a planned delivery, delivery to a floor and a second delivery are extra services, so you get them only if the sender ordered them.

Furniture and appliances. With the installation service, the shop places the order and Swiss Post Cargo agrees the delivery date directly with you. It sets the goods up where they'll be used and can take away the packaging or the old appliance. It delivers Monday to Saturday across Switzerland and Liechtenstein.

Missed delivery and pickup. Swiss Post Cargo's pages mention no pickup points or lockers, and don't say how many attempts it makes, how long goods wait at a depot or how you can reschedule. Ask the shop, which booked the transport.

Swiss Post Cargo shipment late, lost or damaged

The shop is Swiss Post Cargo's customer: businesses order its services, so a delay, damage or a missing item goes to the shop first. Swiss Post Cargo publishes no claim procedure or deadline for recipients. Report damage to the shop straight away, with photos.

No update for days. Data entry POST alone means the goods may still be with the sender: ask the shop when it hands them over. Tracking that isn't updating explains the usual reasons.

Delivered but not there. Look for the SIGNATURE and IMAGE rows on the tracker, then contact the shop. Delivered but not received walks through the next steps.

Suspicious messages. Swiss Post Cargo links to Swiss Post's phishing page, which says fake messages in Swiss Post's name arrive by SMS, email, WhatsApp, websites, calls and social media, often about parcels, fees, tracking or personal data.

Swiss Post Cargo contact number

Swiss Post Cargo's help page (latest saved copy, read 12 October 2026) lists lines for existing or new orders, meant for business customers, and no general line for recipients. All are Monday to Friday:

• Installation service: +41 (0)58 386 74 74, 09:00 to 12:00 and 14:00 to 17:00, [email protected].
• Swiss-Express Day: +41 (0)848 754 754, 07:00 to 12:00 and 13:00 to 18:00, [email protected].
• Swiss-Express Innight: +41 (0)848 754 754, 08:00 to 12:00 and 13:00 to 18:00, [email protected].
• Returns management: +41 (0)58 386 44 11, 09:00 to 12:00 and 14:00 to 17:00, [email protected].
• Customs clearance: +41 (0)58 341 31 41, 06:00 to 20:00, [email protected].
• Contact form: on the help and contact page, for anything else.

For Swiss Post letters and parcels (not Cargo), Swiss Post's line is +41 848 888 888 (CHF 0.08 a minute from a Swiss landline), Monday to Friday 07:30 to 18:00 and Saturday 08:00 to 12:00, with a chat on post.ch.

Tracking a Swiss Post Cargo shipment with Peek

A 20-digit barcode starting 00 belongs to whoever shipped it, not to one carrier, so Peek shows "asking Swiss Post Cargo, NZ Post…" and names Swiss Post Cargo only if Swiss Post Cargo knows the number. A PL-12345678 reference is asked of Swiss Post Cargo alone. For any other reference of 6 to 40 letters and digits, pick Swiss Post Cargo with "Change", or paste a tt.swisspost-cargo.com or apv.swisspost-cargo.com Track & Trace link. A Swiss Post parcel number in such a link is tracked as Swiss Post.

Peek shows the status and the history with the town of each scan on a map, in Zurich time, with the delivery time. Wordings stay in English; Loaded for Delivery counts as out for delivery. The signature and photo rows fold into the delivery scan, without the picture. Peek leaves out your name and address and has no expected delivery, weight or pickup point.

A reference shared by several shipments is read only while one of them has scans from the last 60 days; otherwise it reads as not found, so use the barcode. Peek can't track the German portal's shipment and company numbers. It checks every 10 minutes, every 2 once out for delivery, and can notify you of every scan, important steps or delivery day only.

Questions about Swiss Post Cargo tracking

What is Swiss Post Cargo?

It's the name Swiss Post's goods logistics has traded under since 1 March 2025: freight, express transport, customs clearance and furniture installation. PostLogistics was the first group company to take the name.

Is PostLogistics the same as Swiss Post Cargo?

Yes, PostLogistics now trades as Swiss Post Cargo. Its older tracker, tracking.postlogistics.ch, reads references like 12345678-123, while Swiss Post Cargo's own tracker is tt.swisspost-cargo.com.

Is there a Swiss Post Cargo email address?

Its help page lists no general one. Each service has its own address, such as [email protected] for installations; everything else goes through the contact form.

Why does Swiss Post Cargo send me an SMS?

Often because the sender booked a delivery notice: Swiss Post's freight brochure lists notice by phone, email or SMS as an extra. Fake texts in Swiss Post's name exist too, so check the number on the tracker yourself.

Can I track Swiss Post Cargo live?

Not on a live map. The tracker lists each scan with its town, and has a box for an estimated delivery, which may be empty.