Packlink tracking: reference, statuses and who to contact

Packlink tracking number: what it looks like

Packlink gives each shipment a reference of its own: two letters for the market, the year, COM or PRO, then ten digits. Packlink's Spanish site says its references start with ES. The carrier also gives the parcel its own number, and Packlink's tracking page takes either one. With invented digits:

Where to find it. Packlink sends the reference in the confirmation email when the shipment is booked. If someone sold you something and sent it through Packlink, they have that email: ask them for the reference or the carrier's number. More places to look: how to find your tracking number and second-hand orders.

Packlink tracking statuses explained

Packlink reads each scan from the carrier and files it under a status code of its own, which has an English line on its tracking page. Many scans also keep the carrier's own words, such as SEUR's or Correos Express's Spanish capitals. Lines a parcel commonly meets, in order:

Other lines are plain English: Recipient not present at indicated address and Unsuccessful delivery and final attempt are missed deliveries, and Packet delivered to customs for clearance is a customs step, for a parcel that crosses a customs border.

Two lines say nothing about the parcel itself. Pending, there is no information available on the carrier’s page or the tracking number has not yet been activated means Packlink hasn't found anything at the carrier yet. Expired, there is no tracking information for the last 30 days means the carrier has given no news for a month and Packlink has stopped following it.

Who delivers a Packlink parcel

The carrier the sender chose. Packlink's tracking page lists SEUR, Correos, Correos Express, UPS, GLS, DHL, TNT, InPost, Mondial Relay, NACEX and Zeleris, among others. Packlink's terms say:

• Home or pickup point. The sender chooses at booking whether the parcel goes to an address or to a pickup point.
• Missed delivery. The carrier may leave a notice so you can rearrange delivery, and takes the parcel back to its depot. Not every carrier leaves one, so Packlink asks the sender to watch the tracking and tell you.
• Attempts. In most cases there's a first attempt and one more free one. Each extra attempt costs the sender €2 to €15 plus VAT, depending on the carrier and the vehicle. In some countries the carrier may leave the parcel with a neighbour or at a pickup point instead.
• Collecting it. A parcel left at the carrier's depot must be collected within the carrier's own deadline. After that, the sender may have to pay for storage, return or destruction.
• Refused or undeliverable. Packlink tells the sender through the tracking, or by email. The sender then has 2 business days to say whether to get the parcel back or send it somewhere else.

See also missed deliveries and uncollected parcels.

Customs. If your parcel comes from outside the EU and holds goods bought online, a €3 EU customs duty per item applies on orders worth up to €150 since 1 July 2026. A €2 Union handling fee per item is also due, whatever the value, since 1 November 2026. Packlink's terms say the recipient pays the duties and taxes of an import. They don't say how these two charges reach you. See parcels held at customs.

Packlink parcel not arriving, damaged or returned

Who can act. Packlink's terms say only the person who booked and paid can make claims and queries, from the email address used for the booking. A third party gets access to a claim only with a sworn statement from the sender authorising it. So if you're the buyer, the seller is the one to contact Packlink.

No update. While the tracking shows Waiting for carrier to collect the order, the carrier hasn't collected the parcel: ask the sender whether it was handed over. For any delay or missing update, the sender contacts Packlink. More in why tracking stops updating.

Lost. Packlink handles a claim for a lost parcel only once the carrier has searched its depots and declared it lost. That search usually takes up to 30 days from the expected delivery date. See lost parcels.

Damaged. If damage is visible at delivery, write Con Daños (with damage) on the carrier's delivery note or handheld device, as Packlink asks. Without that note, Packlink says, the claim can't be handled satisfactorily. Keep the item and all its packaging for inspection: Packlink rejects a claim if the item was tampered with or repaired, or the packaging thrown away. For loss or hidden damage, the sender must start a claim within 7 days for road transport, in Spain or abroad, 10 days by air within the country and 14 days by air abroad, counted from the day after delivery. See damaged parcels.

Returned. Package returned to sender means the parcel has gone back to the sender. Ask them to send it again or refund you. See returned to sender.

Delivered but not there. Check with neighbours and the pickup point, then tell the sender at once. See delivered but not received.

Packlink phone number and contact

As read on 1 November 2026:

• Phone: none. Packlink says it works online only and has no phone support. It warns that phone numbers for Packlink on other websites are not true or verified by Packlink: don't use them.
• Contact form: on Packlink's help centre, linked from its phone page. Choose the right category, and for a shipment already made, have the reference from the confirmation email ready. Packlink also offers live chat with its customer service.
• Claims: through the same help centre, by the person who booked only.

Tracking a Packlink parcel with Peek

Paste the Packlink reference into Peek. Its shape belongs to Packlink alone, so the Add sheet shows Packlink as "Detected carrier" straight away. You can paste the carrier's own number instead: Peek follows more than 3,500 carriers. If that number's shape fits several carriers, as SEUR's 14 digits do, Peek shows "Checking tracking services…" while it asks them; press "Change" to pick the carrier yourself.

Peek reads Packlink's tracking every 10 minutes, and every 2 minutes once the parcel is out for delivery. After two days without news (12 hours while the parcel still shows "Label created" or "Received by carrier"), Peek checks hourly. It shows each scan in the carrier's words where Packlink gives them, else in Packlink's English line, with the time read on Madrid time and shown in your device's time zone. At a pickup-point line, Peek's status reads "Ready for pickup"; at RECIBIDO EN ORIGEN, "Received by carrier". Packlink's expected delivery day shows while the parcel is on its way, and a shipment of several parcels shows as one history. Peek leaves out the places, so there's no map, and the parcel count. Packlink's tracking gives no weight, sender or recipient.

Packlink's tracking also holds the carrier's own number. When that number's shape names one carrier with certainty, as a UPS number starting 1Z does, Peek asks that carrier too. Once the carrier shows a scan as recent as Packlink's newest, Peek follows the parcel there and keeps Packlink's history: the parcel then reads "Delivery with UPS", and its details list both numbers. No SEUR or Correos Express number shape is that certain, so their parcels stay on Packlink's tracking.

Peek can notify you when the parcel moves, but it can't make a claim, change the delivery or contact anyone for you.

Questions about Packlink tracking

Is Packlink a courier company?

No. Packlink is a platform where people and shops compare and book carriers. The carrier they choose, such as SEUR, Correos Express or UPS, collects and delivers the parcel.

What is the Packlink phone number?

None: Packlink works online only and warns that numbers on other websites aren't verified by it. Use the contact form on its help centre or its live chat (as read on 1 November 2026).

Where is my Packlink tracking number?

In the confirmation email Packlink sent when the shipment was booked: two letters such as ES, the year, COM or PRO and ten digits. If you're the buyer, ask the sender for it.

Why does my Packlink tracking say Expired?

Expired, there is no tracking information for the last 30 days means the carrier has given no news for a month and Packlink has stopped following it. It doesn't mean the parcel is lost. Ask the sender to contact Packlink.