Aramex New Zealand tracking number: statuses, contacts

Aramex NZ tracking number: format and where to find it

Aramex calls it the label number or tracking number. After a missed delivery it's also on the calling card. Aramex says you can't track a parcel without it: if unsure, ask the sender. Still stuck? See how to find a tracking number.

Aramex doesn't publish a format. The labels seen in its tracking are 12 characters: two characters, then 10 digits.

Lookalikes: Aramex Australia uses exactly the same shape but is a separate network with its own tracking, and Colis Privé in France has 12-character numbers too. A number like RR123456785NZ (two letters, nine digits, NZ) is a postal item: track it with NZ Post.

What Aramex NZ tracking statuses mean

Aramex New Zealand's site is in English only. These are the headings you're most likely to meet, roughly in order.

After Delivery onforwarded you may see In transit with our freight partners: the rural agent has the parcel and is delivering it.

A late delivery shows as Parcel delayed, and a pop-up headed Your delivery has been delayed says "Your parcel is delayed, up to 48 hours." Out of time today means the courier ran out of time on the round. Ready for collection at names the collection point where your parcel waits.

Aramex NZ delivery, rural parcels and missed deliveries

Aramex delivers Monday to Friday during business hours, not on public holidays, and can't promise a time. Its service standards, which aren't guaranteed, are overnight within an island and 2 to 3 days between the North and South Island; allow a further 2 to 4 days for rural or out-of-service areas. It can't deliver to parcel lockers or PO Boxes.

The shop picks the service: Authority to Leave (a safe place), Signature, Standard (a signature if possible, else a safe place) or Secure PIN (a PIN sent by email or SMS).

Missed delivery. If the parcel can't be left, it goes to the nearest collection point or back to your local depot, and the courier leaves a calling card saying where. Bring photo ID and the label number.

Changing it. On Aramex's arrange-a-redelivery page you can book one free redelivery to the same address or a redirect to a new address for a small fee. Aramex can't book a specific day or time. In some places you can redirect it to a Parcel Connect agent and collect when it suits you, weekends included. For a depot pickup, contact the depot before you go. If neither redelivery nor pickup happens within 7 days of the first attempt, Aramex's conditions let it return the parcel to the sender.

Safe place for next time. Fill in the Authority to Leave form on the back of the calling card. For all future parcels, give it to your courier or email it to your local depot. The courier is then not liable for loss or damage once the parcel is left.

Rural addresses. Aramex delivers these for an extra fee through a rural agent such as NZ Post.

Aramex NZ tracking not working, delayed or lost parcels

No results. Check the number. Aramex says to try again in a couple of hours if no scan is available yet.

No movement. Service delays can make a parcel look stuck; Aramex's Network Service Updates page shows delays by suburb. See tracking that isn't updating.

Not arrived. Track it first, then complete an online enquiry with the label number.

Delivered but not there. Aramex suggests asking neighbours or your building manager. Photo or signature proof is visible only in an aramexConnect account using the email the sender put on the label. See delivered but not received.

Damaged. Tell the shop as soon as possible and lodge an enquiry with Aramex within 24 hours.

The shop holds the invoices a claim needs, so in practice the shop claims. Aramex's claims guide asks for notice within 7 days of delivery for damage and within 30 days of dispatch for a parcel that never arrived. Cover is up to $2,000 including GST and freight, with no excess. These limits don't reduce your rights under the Consumer Guarantees Act.

Returned. A requested return, a wrong address or failed attempts send it back. Ask the shop.

Aramex NZ contact number and enquiries

As read on 15 October 2026, Aramex New Zealand's Contact page lists no national phone number, no 0800 line and no customer service email. It points to:

• Online enquiry form (Submit enquiry on the Contact page).
• Your local Courier Franchisee or depot, which Aramex calls your day-to-day contact. Depots open Monday to Friday, mostly 8am to 5pm: Auckland 09 634 3704; Wellington 04 576 0296; Canterbury 03 341 1090; Waikato (07) 847 8210; Tauranga 07 541 0100; Dunedin 03 477 4040.

Tracking Aramex NZ parcels with Peek

Peek reads Aramex New Zealand's own tracking. The 12-character shape is shared with Aramex Australia and Colis Privé (and J&T for labels starting JT), so it asks them at once and names the one that has the parcel; if both Aramex networks know it, you choose with "Change carrier". A label starting with a letter then a digit isn't offered as Aramex: paste its aramex.co.nz tracking link or pick Aramex New Zealand with "Change carrier". Old fastway.co.nz links work too. The sender's long SSCC barcode number (00 and 18 digits) doesn't work for Aramex New Zealand: use the label number.

It shows the status, the depot of each scan and an expected day when Aramex knows both depots. Delivered and In transit appear in its own words, In transit with our freight partners as out for delivery, the others as Aramex writes them. It drops the collection point and its address, opening hours, pickup code, signatory, photo or signature proof, delivery instructions and references.

For rural parcels handed to NZ Post, it can follow the NZ Post label ("Delivery with NZ Post"). Domestic scans are on Auckland time. Scans on journeys from abroad carry no time zone, so it takes the dated history from tracking services and asks Aramex again every 6 hours. Each scan shows on a map, and it can notify you when the status changes.

Questions about Aramex NZ tracking

What do Aramex NZ tracking numbers start with?

Usually two letters, sometimes a digit and a letter or a letter and a digit, followed by 10 digits, such as the invented AB1234567890.

How long does Aramex take to deliver in New Zealand?

Aramex aims for overnight within an island and 2 to 3 days between islands, plus 2 to 4 days for rural areas, without a guarantee.

Does Aramex NZ have an 0800 number?

No national number appears on Aramex New Zealand's site. Use the online enquiry form or call your local depot.

Is Aramex the same as Fastway in New Zealand?

Yes. Fastway Couriers joined Aramex in 2016 and became Aramex New Zealand in 2019.