CityMail tracking: numbers, statuses and delivery in Sweden

CityMail tracking number format

CityMail's tracking page asks for the tracking number (spårningsnummer), and its example starts with BCM. The shapes Peek knows (digits invented):

No number? Ask the shop or company that sent the item. If its email names PostNord or Bring, the number is theirs, not CityMail's. More in how to find your tracking number.

CityMail tracking statuses in English

CityMail's tracker writes its statuses in Swedish. On its tracking page, the newest one is under "senaste händelse" (latest event). Wordings Peek's code knows, roughly in order:

The first three mean the parcel hasn't reached CityMail yet. If a delivery failed because your name was missing, make sure your name is on your letterbox or door.

CityMail delivery in Sweden

When. CityMail's help pages say it delivers parcels on weekdays that aren't public holidays, between 08.00 and 17.00. Its list of services for shops also has an evening delivery to the door (Hemleverans kväll). The expected day is in the tracking link in CityMail's SMS or email. If the day changes, CityMail tells you the same way. How fast it comes depends on what the web shop chose: home delivery in 1–2 days or 1–4 days. Deliveries to a parcel locker or service point come the day after CityMail gets the parcel from the shop.

Where. CityMail's own couriers leave the parcel in your letterbox or PO box, by your front door, or in a bag on your letterbox. You don't need to be home. You don't sign or show ID.

If it can't be delivered at your address. You can choose to get it in an iBoxen parcel locker or at a DHL service point (DHL-ombud). If you choose nothing, CityMail sends you a new date for home delivery. When a locker or service point is available for your delivery, you can also switch to it with the link in CityMail's SMS. CityMail doesn't forward parcels to a new address. See changing a delivery address.

At a DHL service point. CityMail uses DHL's network of service points. You get an SMS with the shipment number, a link to identify yourself with BankID, and the name of your service point. Bring valid ID. Someone else can collect your parcel if they show your ID and their own. If nobody collects it in time, it goes back to the sender. CityMail's pages don't say how many days it waits. See uncollected parcels.

In an iBoxen parcel locker. You get an SMS and a message in the iBoxen app, where "Hitta boxen" shows the locker on a map. At the locker, tap "Hämta ut paket", confirm with BankID, then tap "Öppna lucka". To let someone else collect it, enter their phone number in the iBoxen app. They need the app and Mobilt BankID.

Letters. CityMail delivers post on weekdays that aren't public holidays, but it doesn't visit every postcode every day. It splits its area into four parts and visits each address on a rolling schedule over four weekdays. To see when it comes to you, search your postcode on the "När kommer posten?" page on citymail.se. The time of day depends on where you are on the round.

CityMail parcel late, missing, damaged or returned

• Late or a new date. CityMail tries to deliver on the estimated day, but sometimes it can't. It then puts a new estimated day in your tracking link. For some deliveries, the link also lets you switch to a locker or service point. See tracking that isn't updating.
• Marked delivered, but not there. Look in your letterbox or PO box, outside your door and in a bag on your letterbox first. If it's still missing, contact CityMail's Mottagarservice (below). More in delivered but not received.
• Damaged. Check whether the contents are damaged or only the packaging. If the contents are damaged, contact the shop: it asks CityMail to investigate. See damaged parcels.
• Wrong items, or you cancelled the order. Contact the shop. CityMail can't stop a delivery.
• A missing letter. Ask the sender first to check that the letter was really sent. CityMail says that's usually the fastest way to an answer. If you can't reach the sender, contact Mottagarservice. See lost parcels.
• Returned. A parcel nobody collected from the service point in time goes back to the sender. Ask the shop for a refund or a new delivery. See returned to sender.

CityMail contact and customer service

Peek can't contact CityMail or the shop for you. As read on 1 November 2026:

• Mottagarservice (help for people who receive post and parcels): phone 0771-40 60 40, email mottagarservice@citymail.se. CityMail's help page shows whether it's open right now. On Sunday 1 November it said it was closed and would open the next morning at 08:30.
• Business questions: switchboard 08-709 43 00.
• Online: CityMail's help pages and questions and answers, in Swedish. CityMail also has a web app where you can follow a delivery, redirect it, book a return and get updates.

Track a CityMail parcel with Peek

• A BCM number. Paste it in Peek: Peek names CityMail straight away, with "Detected carrier". Spaces, dashes and lower case are fine.
• A link to CityMail's tracker. A tracking.citymail.se link with ?search= and your reference also names CityMail at once, whatever the reference.
• Another reference. Peek can't tell a CityMail parcel by this shape and doesn't ask CityMail about it on its own. Paste it all the same: Peek follows more than 3,500 carriers. Then press "Change" and pick CityMail, even if Peek is showing "Checking tracking services…" for other carriers or has named another one. On a parcel you've already added, use "Change carrier". For CityMail, Peek takes 8 to 35 letters and digits, with at least one digit. For anything else, it says CityMail "doesn’t issue numbers like this one".
• Not listed yet. Until CityMail lists the number, the parcel shows "Waiting for the carrier", and Peek keeps asking CityMail.

What Peek shows. CityMail's status and each scan with its time and place, in CityMail's Swedish words. CityMail's tracker gives no time zone, so Peek reads its times as Swedish time. The booking and the announced parcel show as "Label created". The terminal and the way to the service point show as "In transit": no CityMail wording in Peek's code means "Out for delivery". Paketet har levererats till ombud shows as "Ready for pickup", with the service point's name. The delivered wordings show as "Delivered". The failed delivery shows as "Delivery attempted", with CityMail's words under "What CityMail says". The return shows as "Returned to sender".

Peek also shows the sender's name and, while the parcel is on its way, CityMail's estimated delivery day. It leaves out your postcode and CityMail's proof of delivery: for those, use "Open the CityMail website", which opens your number on CityMail's tracker.

Peek checks about every 10 minutes, and it can notify you of "Every scan", "Important steps" or "Delivery only". After two days without news (12 hours while the parcel still shows "Label created" or "Received by carrier"), Peek checks hourly.

Questions about CityMail tracking

Why is my CityMail tracking number not working?

Check that you copied the whole reference from CityMail's SMS or email. When CityMail's tracker doesn't know a reference, it shows a notice that starts Ingen spårningsinformation hittades för den angivna referensen, which means no tracking information was found for it. If that doesn't change, ask the sender, who booked the delivery.

What time does CityMail deliver?

Parcels come on weekdays that aren't public holidays, between 08.00 and 17.00, though CityMail also offers shops an evening delivery to the door. The expected day is in the tracking link in CityMail's SMS or email. Letters come during the day, and not to every postcode every day.

Do I need to be home for a CityMail delivery?

No. CityMail leaves the parcel in your letterbox or PO box, by your door or in a bag on your letterbox, with no signature. If it can't deliver at your address, you can choose an iBoxen parcel locker or a DHL service point.

Can I track a CityMail letter?

CityMail's tracking page is called Spåra paket (track parcel) and asks for a parcel's tracking number. Its help for a missing letter doesn't mention tracking: ask the sender first, then CityMail's Mottagarservice.

Is CityMail legit?

Yes. CityMail has delivered post in Sweden since 1991 and has a licence from Post- och Telestyrelsen to run a postal service. If an SMS in its name looks odd, see delivery scam texts.