TNT Italy tracking: waybill, statuses and missed delivery

TNT Italy waybill: what it looks like and where to find it

tnt.it wants the waybill with its two identifying letters in front. If one more digit follows after a dash, leave out the dash and that digit.

If you sent the parcel, tnt.it says the waybill is in your shipment confirmation email, in the notes you were sent or in the manifest. If you're receiving it, ask the sender, or look at the "Lasciato avviso" card: TNT prints the waybill on it. tnt.it takes several numbers at once, separated by commas. See also how to find a tracking number.

TNT Italy tracking statuses: what the Italian words mean

tnt.it shows its scans in Italian. Many mention FedEx: TNT Italy is part of FedEx Express Italy, so it doesn't mean your parcel changed carrier.

tnt.it also shows an expected delivery date (Data prevista consegna), for Express services with a time such as entro 19:00 (by 7 pm). Once the parcel is delivered, it shows who signed (Ricevuta e firmata da). Some shipments carry a "Vuoi modificare data o luogo di consegna?" button to change the date or place of delivery.

Several shipments can share a waybill. If tnt.it says Alcune di queste spedizioni hanno la stessa lettera di vettura, pick the one with the right dates. If it shows Emessa nuova Lettera di Vettura, the shipment was given a new waybill, and that's the one to follow.

TNT Italy delivery: missed parcels, redelivery and pickup

TNT Italy's Express service delivers the next working day in most Italian municipalities. From or to Calabria, Sardinia and Sicily, its Economy Express gives what TNT calls best-day delivery.

Missed delivery. If nobody's in, the courier leaves a "Lasciato avviso" card. Use tnt.it's Lasciato avviso form to arrange a new delivery: it asks for the waybill, the recipient's postcode (CAP) and province. TNT's tracking FAQ says redeliveries happen Monday to Friday only. No card? It says to contact TNT with the waybill and the delivery address.

The sender decides what happens next. When TNT can't deliver, it tells the sender, who must send the depot written instructions. Without them, TNT may return the parcel within 30 days of the storage notice (avviso di giacenza). If the sender asks for a redelivery that fails again, TNT reports at most two attempts and then waits for the sender's written instructions about the return. So if a parcel is stuck after a missed delivery, ask the shop to give TNT instructions as well.

Collecting from the depot. With La spedizione e' in fermo deposito presso la filiale di competenza, the parcel waits at the destination depot. tnt.it shows the depot's address, and the depot finder lists its opening hours and the phone number for releasing held parcels (Telefono svincolo giacenze). At the main depots, collection also works on Saturday morning.

FedEx Location shops and ProntoPacco points. The sender can choose delivery to a FedEx Location shop or a ProntoPacco point instead, for parcels up to 20 kg and 50 × 50 × 50 cm. A FedEx Location keeps a parcel for at most 5 working days and hands it out in the shop's own opening hours. At a ProntoPacco point, the shipment counts as delivered as soon as TNT drops it there: a delivered status can mean it's waiting for you at the point.

TNT Italy parcel delayed, lost, damaged or not received

No update. A parcel can sit on Spedizione non ancora affidata a FedEx until the sender hands it over. If a later scan doesn't change for days, contact TNT. More in tracking that isn't updating.

Delivered but not there. Check who signed on tnt.it. When the proof of delivery can be downloaded, tnt.it shows a "Scarica prova di consegna" button; otherwise, request it through the online contact form or customer service. Then contact TNT and the shop. See delivered but not received.

Damaged or lost. Under TNT's conditions you have 21 days to notify a claim, counted from delivery for damage or delay, and from the expected delivery date for a lost or undelivered parcel. Note any damage on the delivery receipt when you sign: a signature with no note is taken to mean the parcel arrived in good condition. Claims go through tnt.com or TNT's customer service; keep the box and packing, as TNT may inspect them. Within Italy, TNT's standard liability is €1 per kg unless the sender paid for more cover. See damaged parcel and lost parcel.

From outside the EU. Italy's customs agency (ADM) says that since 1 July 2026, goods bought online from outside the EU in parcels worth up to €150 pay a flat €3 duty per item type, owed by whoever declares them to customs. From 1 November 2026 the EU will add a €2 handling fee. TNT carries such a parcel on an international consignment number: see TNT and the customs guide.

TNT Italy customer service number and complaints

As read on TNT Italy's contact pages on 23 October 2026:

• +39 02 3601 7467: for any request, from Italy or abroad, at your phone operator's normal rates. Monday to Friday, 8:30 to 18:30, with operators in Italy.
• 800 123 868: free from Italy, for formal complaints, quotes and delivery times.
• Contattaci online, a form open 24 hours a day: ask where a shipment is, request proof of delivery, open a complaint or rearrange a missed delivery.
• Web chat on tnt.it, for tracking problems that need an operator.

Formal complaint. TNT Italy's service charter gives it 45 days to answer. If the answer doesn't satisfy you, or none comes, you can ask for conciliation with the form on tnt.it, through a consumer association; it ends within 60 days. The request is notified to TNT Italy's certified email (PEC), [email protected]. If conciliation fails too, you have 90 days from its end to take the dispute to AGCOM, Italy's communications and postal regulator, with its Formulario CP.

Tracking a TNT Italy parcel with Peek

Paste the waybill as two letters and eight digits, without the dash and the digit after it. Peek asks TNT Italy about that shape, and DHL eCommerce Iberia too when it ends in 0, then shows "TNT Italy has this parcel." when TNT Italy knows the number. If TNT Italy doesn't come up, pick it with "Change", or "Change carrier" on the parcel. A tnt.it tracking link with consigNos= names TNT Italy straight away.

Peek reads tnt.it's tracking, so scans stay in TNT's Italian words. It shows the status, the history with the depot tnt.it names for a scan, and the delivery time. It checks every 10 minutes, every 2 once the parcel is out for delivery, and can notify you with "All tracking updates", "Important only" or "Delivery day only". The expected delivery date, origin and destination, number of parcels, the sender's reference and who signed stay on tnt.it. Peek can't follow a shipment tnt.it hands over to FedEx's site, and it doesn't switch to a replacement waybill: add the new one. It can't contact TNT or the sender for you.

Questions about TNT Italy tracking

Does TNT deliver on Saturday?

Not for missed parcels: TNT's tracking FAQ says they're redelivered Monday to Friday only, and none of TNT Italy's pages on its national services mentions Saturday delivery. Saturday morning works for collection instead: the main depots hand out held parcels, and FedEx Location shops do so in their own opening hours, which tnt.it says often include Saturday and Sunday.

Is TNT Italy part of FedEx?

Yes. tnt.it says TNT's and FedEx's Italian companies became one on 1 December 2022: FedEx Express Italy S.r.l., based in Peschiera Borromeo, near Milan. TNT-branded services still run alongside FedEx's, which is why tnt.it carries the FedEx name and its statuses mention FedEx.

Why does tnt.it send me to FedEx's website?

Because FedEx delivers that shipment. tnt.it then shows La tua spedizione sarà consegnata da FedEx and links you to fedex.com to follow it there. More in FedEx tracking.

Why can't tnt.it find my waybill?

tnt.it says that once a shipment is handed over, it can take a few hours before it shows on tracking. Check that you typed the two letters and eight digits, without the dash and the last digit.