DPD Austria tracking: statuses, Pickup shops and contact

DPD Austria parcel number and PIN

DPD's parcel number has 14 digits. The shop sends it, or DPD emails it when the shop gives DPD your email address; with a myDPD account, it's under "My parcels". The PIN (Parcel Information Number) is on the red and white card DPD leaves when it misses you. myDPD takes both; Peek needs the parcel number. The shapes Peek knows:

If your label shows one more letter or digit after the 14 digits, leave it out. If the shop's email names Austrian Post, GLS Austria or another carrier, the number is theirs. No number at all? See how to find your tracking number.

What DPD Austria's tracking statuses mean

myDPD shows each scan with the depot that made it, in German or English wordings. In the order a parcel usually meets them (a Paketstation is a parcel locker):

DPD delivery in Austria: Predict, changes and Pickup points

Predict. If the shop gives DPD your email address or mobile number, DPD tells you in advance when the parcel is coming. On the day, Live-Tracking shows a time window and a map, updated every 15 minutes. The window isn't guaranteed: traffic and weather can change it. For a parcel from abroad, go by the shop's estimate.

Changing delivery. Register on myDPD to change the delivery until shortly before it, with the parcel number or the PIN: another day or address, a neighbour you name, a Pickup parcel shop or locker, or a deposit okay (permission to leave the parcel at a place you choose, such as the terrace). With an account, you can also set a favourite Pickup shop or locker, or a general deposit okay, for every parcel.

Nobody home. DPD can hand the parcel to anyone at your home or office who takes it, without checking their ID. After a first failed attempt, DPD may leave it with a neighbour or, if there's none, at the nearest Pickup parcel shop or locker, and tells you their name and address. The card DPD leaves, and myDPD, say where it is. See missed deliveries.

Collecting it. - Pickup parcel shop: 7 calendar days, with reminders after 3 and 5 days. Show the pickup code from DPD's email or SMS, or show your ID and sign. DPD can't send the code again, and myDPD doesn't show it. Shops keep their own opening hours. - Pickup parcel locker: 5 calendar days, with a reminder after 3 days. You need the code from the email or SMS. Lockers are open around the clock.

Then the parcel goes back to the sender: ask the shop to send it again. See uncollected parcels and returned to sender.

DPD parcel late, lost, damaged or at customs

For a refund or a new parcel, ask the shop: it has the contract with DPD.

No update. Auftragsdaten übermittelt for days means the shop hasn't handed the parcel to DPD yet: DPD asks you to contact the sender. If Live-Tracking doesn't change for several hours on the delivery day, contact DPD with your parcel number. See tracking that isn't updating.

Delivered but not received. As DPD asks, check your deposit-okay place and the neighbour named on DPD's card first. Still nothing? Use DPD's form for consignees ("Where was my parcel delivered/handed over.") and tell the shop. More in delivered but not received.

Lost. If nobody can find the parcel, contact DPD's customer service and the shop. See lost parcels.

Damaged. DPD investigates damage only for the sender, so tell the shop: it claims from DPD and, depending on its terms, offers you a refund, a new delivery or similar. DPD's terms with senders want hidden damage reported in writing within six calendar days at the latest, and visible damage right after delivery, so be quick. See damaged parcels.

Customs. Goods bought online from outside the EU carry a €3 EU customs duty per item on parcels worth up to €150, since 1 July 2026, and a €2 Union handling fee per item, whatever the value, since 1 November 2026. An item is the goods sharing a tariff classification, description and, where required, origin. DPD Austria's pages don't say whether or how it passes these on to you: ask the shop whether your price included them. See parcels held at customs.

DPD Austria contact and customer service

Peek can't contact DPD or the shop for you. As read on 1 November 2026, on DPD Austria's English pages:

• Phone: 05 03 73 420 (+43 5 03 73 420 from abroad), the service line for private customers, Monday to Friday, 7 am to 6 pm.
• Online: DPD Austria's contact form for consignees, with the parcel number or PIN, your name and email. DPD asks you to use one channel at a time, as asking in several places slows things down.
• Post: DPD Direct Parcel Distribution Austria GmbH, Arbeitergasse 46, 2333 Leopoldsdorf.

Tracking a DPD Austria parcel with Peek

Paste the 14-digit parcel number in Peek. No postcode is needed.

If the number is in one of DPD Austria's depot ranges, Peek asks DPD Austria among the first carriers, wherever you are, and shows "DPD Austria has this parcel." once myDPD knows it and its latest scan is in Austria. If DPD doesn't list it yet, you'll see "not found yet · Peek keeps checking". Add it anyway: the parcel shows "Probably DPD Austria" and "Waiting for DPD Austria’s first scan" while Peek keeps asking DPD.

Other 14-digit numbers don't point Peek to DPD Austria: they fit several DPD companies and other carriers, so Peek asks the likely ones. If DPD Austria has your parcel, press "Change" and pick DPD Austria, or use "Change carrier" on a parcel already added. A myDPD link with the number names DPD Austria straight away.

From another DPD company. For a parcel from DPD Netherlands, DPD Belgium or DPD Hungary, once DPD places it at a delivery depot in Austria or later, Peek asks DPD Austria with the same number, and follows it once myDPD has a scan as recent as the other company's latest. Until then, the card already names DPD Austria as who delivers. A parcel from DPD Germany stays under DPD Germany: once DPD places it in Austria, Peek reads myDPD too and shows its scans when they're fuller.

What you see. The status, the history in myDPD's words with each depot's town and country, and the delivery time, in Austrian time (a scan in a country on another clock keeps its local time). A parcel at a Pickup point shows as "Ready for pickup". Peek leaves out names, addresses, the time window, the Pickup point, who signed and the delivery options, and shows no expected date; myDPD gives no weight. For the Pickup point, check myDPD or DPD's card; for the code, DPD's email or SMS.

Peek checks every 10 minutes, or every 2 minutes once the parcel is out for delivery, and notifies you as you choose: "Every scan", "Important steps" or "Delivery only". After two days without news (12 hours while the parcel still shows "Label created" or "Received by carrier"), Peek checks hourly. To change the delivery, use myDPD.

Questions about DPD tracking in Austria

How long does DPD take to deliver in Austria?

Usually one working day within Austria, counted from when DPD gets the parcel from the shop. Before that, myDPD may show Auftragsdaten übermittelt.

How long does DPD keep my parcel at a Pickup shop or locker?

7 calendar days at a Pickup parcel shop and 5 at a Pickup parcel locker. Then it goes back to the sender.

What is the DPD PIN number?

The Parcel Information Number, on the card DPD leaves when it misses you. myDPD takes it; in Peek, use the 14-digit parcel number.

What does Auftragsdaten übermittelt mean?

The shop has sent DPD the parcel's details, but DPD doesn't have the parcel yet. If it stays for days, ask the shop.

What is the DPD Austria phone number?

05 03 73 420 for private customers, Monday to Friday, 7 am to 6 pm.