GOFO Italy tracking: statuses, delivery and contact

GOFO tracking number: what it looks like and where to find it

GOFO says its Italian numbers usually start with CIIT or GFIT, followed by 13 or 14 digits, with no special characters:

The shop gives you the number in its order confirmation or shipping email. If it's missing, or GOFO's tracking calls it invalid, GOFO asks you to contact the seller. See also how to find a tracking number.

The two letters after GF or CI name the country. GFFR and CIFR numbers belong to GOFO France, and GFUS with 14 digits to GOFO Express in the United States, a separate network. If your number starts with GFIT but has 12 or 15 digits, it's mistyped or isn't a GOFO Italy number.

GOFO tracking statuses: what the Italian words mean

GOFO's Italian site shows its scans in Italian, and its English switch (gofo.com/it/en) shows them in English. The Italian wordings below are the ones you'll see in Peek whatever your language, in the order a parcel meets them:

On GOFO's English page, Arrivato alla struttura di destinazione regionale GOFO reads Arrived at GOFO Regional Destination Facility: the "GOFO regional hub" people search for. It's a depot, not a pickup point.

Two statuses trip people up. GOFO files the first one, where the shop is still preparing the parcel, under the label In transito, though nothing is moving yet. And Il pacco è stato restituito al centro di smistamento doesn't mean the parcel is going back to the shop: it's back at GOFO's sorting centre, and GOFO asks you to email [email protected] to confirm a new delivery. After a wrong-address attempt, look for GOFO's email with a form to correct the details.

GOFO's page also sums up a parcel with labels such as In consegna (out for delivery, usually delivered within 1 to 2 working days, says GOFO), Avviso (an alert) and Non trovato (number not found).

GOFO delivery in Italy: missed parcels and pickup points

GOFO delivers to your address and makes up to three attempts. If you're out, the courier may leave the parcel somewhere safe, such as your letterbox or with a neighbour; to avoid that, GOFO asks you to tell it in advance. After the last failed attempt, the parcel goes back to GOFO's warehouse and waits 14 days, according to GOFO's FAQ. Contact GOFO in that time to arrange a new delivery; with no reply, it goes back to the sender automatically.

GOFO can't change the delivery date or send a parcel to a pickup point. To change the address, use the form GOFO emails from [email protected]; if it never arrives or the link fails, contact GOFO. Once the parcel is with the courier, the address can't change. GOFO has no return service either: to send something back, ask the shop.

GOFO gives no exact delivery time. Its Italian FAQ says delivery is usually completed 3 to 5 working days after the parcel reaches Italy. It doesn't say whether it delivers at weekends.

GOFO parcel not delivered, lost or damaged

No update. Parcels from outside the EU may not show at GOFO until customs clearance is done. GOFO asks you to contact it if nothing has changed for more than 5 working days after the parcel arrived in Italy or the EU. More in tracking that isn't updating.

Marked Consegnato but not there. GOFO says to check the proof of delivery first: on its tracking page, "VISUALIZZA POD" shows a photo and the location, after you type the last 6 digits of the recipient's phone number. Then check your letterbox, landing, entrance, neighbours and the building's caretaker, and contact GOFO promptly. A photo of your entrance helps but isn't required. See delivered but not received.

Lost, or missing or broken items in an intact box. Contact the shop. GOFO's Italian FAQ says the sender must ask GOFO for the refund on a lost parcel.

Damaged packaging, a courier problem or a "failed attempt" you dispute. Send your feedback to GOFO's customer service.

Formal complaint. GOFO's service charter lets you complain free of charge by email, PEC, registered letter or phone, and GOFO answers within 45 days. If the answer doesn't satisfy you, or none comes, you can ask for conciliation by writing to [email protected]; it ends within 60 days. After that, the postal regulator AGCOM takes disputes with its Formulario CP, within 90 days of the end of conciliation.

GOFO Italy customer service number and email

As listed on GOFO Italy's contact page on 12 October 2026:

• Recipient line for delivery and tracking problems: +39 02 9994 9488, Monday to Friday, 9:00 to 18:00, except public holidays. GOFO doesn't state the cost of the call.
• Email: [email protected].
• PEC for formal complaints: [email protected].
• Post for complaints, by registered letter: GOFO Italia S.R.L, Via Juan Manuel Fangio 11, Comparto D, 20045 Lainate (MI).

GOFO suggests emailing at busy times. Its tracking page mentions 24/7 support and 10:00 to 18:00, but the contact page and charter give the hours above. GOFO lists no chat and no app.

Tracking a GOFO Italy parcel with Peek

Peek recognises GFIT and CIIT numbers by themselves, in capitals or lower case. You can also paste a link from GOFO's Italian site (gofo.com/it or gofoexpress.it, with id= and the number); the number inside decides the carrier.

Peek reads GOFO's Italian tracking every 10 minutes, and every 2 minutes once the parcel is out for delivery. It shows the status, the history with the place GOFO names for each scan, the service name (often CIRRO Parcel) and the delivery time, each scan on a map, and it can notify you of every scan, important steps only or delivery day only. Scans appear in GOFO's Italian words, and a delivery shows as Consegnato in every language. Scan times keep the time zone GOFO gives them. Peek shows no expected delivery date, no pickup point and no weight, and it leaves out delivery photos and GOFO's notices. It can't contact GOFO or the shop for you.

Questions about GOFO tracking

Where is my GOFO package?

The latest line of the tracking says: Arrivato alla struttura di destinazione regionale GOFO means it's at the local depot, Il corriere è fuori per la consegna means it's with the courier. If only the preparation line shows, the shop hasn't handed it to GOFO yet.

How long does GOFO take to deliver?

GOFO's Italian FAQ says 3 to 5 working days once the parcel is in Italy. It gives no time of day.

Is GOFO legit?

Yes. GOFO Italia S.R.L is an Italian company in Lainate, near Milan, with a general postal authorisation from the Ministry of Enterprises, and AGCOM supervises it.

Is GOFO the same as CIRRO Parcel?

Yes. GOFO Express bought CIRRO Parcel's last-mile business in France, the Netherlands and Italy, and the two now work under the GOFO name, which is why numbers can start CIIT.