Pitney Bowes tracking: UPAA, UPBE and PBX numbers explained

Pitney Bowes tracking number: what it looks like

Peek knows three shapes for Pitney Bowes, each 14 to 20 characters long. With invented digits:

Spaces, dashes and lower case don't matter in Peek. Its catalog also knows Pitney Bowes as Pitney Bowes Global Ecommerce, Pitney Bowes Expedited Parcel Service, eBay Global Shipping Program and PBI.

Where to find it. In the seller's shipping email or on your order page. For eBay, see eBay orders; otherwise, how to find your tracking number.

Pitney Bowes tracking statuses explained

Pitney Bowes's tracker lists each line with a date, a time and, mostly, a place, newest first. Its lines carry no code: Peek reads their wording. In the order a parcel meets them:

At the shipping centre. Pitney Bowes's own lines:

Onward, customs and the hand-over. In the histories Peek's code holds, parcels leaving Pitney Bowes's UK centre go on with Interpost, a partner that lodges the import declaration and hands them to the destination country's post. The lines of this leg, the first two written with no place as the UK centre processes the parcel:

The post's lines. After the hand-over, the tracker passes on the delivering post's scans:

Departed carrier facility and Processed by Carrier also show as "In transit". Other lines go by the rules Peek uses for every carrier; one it doesn't know shows as written and counts as "In transit", unless the parcel is already out for delivery or past that point: then the status stays as it was.

The overall status. The tracker also gives the parcel an overall status. When it says delivered, Peek shows "Delivered" even if the newest line doesn't. Its other statuses count only while no line has one. Its problem status, which has turned up on a parcel the addressee simply collected, never overrides a line.

Who delivers Pitney Bowes parcels

Peek couldn't read Pitney Bowes's website, so this page has no list of its partners or countries. Peek's code shows Interpost taking parcels on from the UK centre and handing them to the destination country's post, and one history shows Poste Italiane delivering in Italy. Pitney Bowes's tracker names the carrier that takes the parcel on and can link a line to that carrier's own tracking page, with its number for the parcel.

Delivery attempts and pickup. Attempts, notice cards and how long a missed parcel waits follow the delivering post's rules: ask the post, or read its page on Peek if it has one. See also missed delivery and uncollected parcels.

Customs. Whether you pay anything on arrival depends on your country and on what the seller or the marketplace charged at checkout: ask them first. Peek couldn't check how Pitney Bowes handles import charges. See parcels held at customs.

Pitney Bowes parcel not updating, lost or returned

Nothing yet. For a number it doesn't know, or a parcel whose history has expired, Pitney Bowes's tracker gives the answer it gives when it can't read a parcel. Peek can't tell that from an outage: it asks tracking services, and if none has the parcel, it shows "Update unavailable" after two checks. It keeps checking. Check the number against the table above. If nothing comes after a few days, ask the seller whether the parcel was really sent.

Stuck on Package not received by Hub or First Mile Carrier yet. The seller has made the label, but neither Pitney Bowes's shipping centre nor the carrier bringing the parcel there has scanned it. Ask the seller when they sent it.

Stuck at Customs Clearance. The declaration is lodged, and the parcel may not even be in the country yet. Wait for the clearance line, which Peek shows as Customs import cleared. If it stays there for long, tell the seller.

Nothing new once the post has it. After the post's first lines, its own tracking may be ahead of what Pitney Bowes passes on, and Peek doesn't switch to it by itself. Open the post's page from the line on Pitney Bowes's tracker, or add the post's number to Peek as a parcel of its own.

No update for days. After four days without a new line, a parcel showing "Label created" or "In transit" gets a flag ("No tracking update for four days"), and Peek notes that parcels often go quiet on long flights, at customs or over a weekend. See why tracking stops updating.

Delivered, but nothing came. Check where it was left and ask neighbours, then the delivering post and the seller. See delivered but not received.

Lost or returned. Ask the seller, or the marketplace, for a refund or a new parcel: they booked the delivery. See lost parcels and returned to sender.

Pitney Bowes customer service and contact

As of 1 November 2026, Peek couldn't read Pitney Bowes's website, so this page lists no phone number or email: Peek gives only contacts read on a carrier's own pages.

Pitney Bowes ships the parcel for the seller or the marketplace, so ask them first: for an eBay order, through eBay. Once the post has the parcel, ask the post about the delivery itself.

Track a Pitney Bowes parcel with Peek

Peek names Pitney Bowes at once from a UPAA, UPBE or PBX number ("Detected carrier") and asks its tracker by that number alone: no postcode or account. A tracking link from trackpb.shipment.co or parceltracking.pb.com works too. If all you have is the seller's first-leg number or the post's number, paste it all the same: Peek follows more than 3,500 carriers. Picking Pitney Bowes with "Change" for another shape doesn't help: Peek says it "doesn’t issue numbers like this one".

Peek shows the status, each line with its place, and the weight in kilograms (the tracker gives pounds and ounces). It leaves out the next carrier's link and number. The tracker gives no expected delivery date or proof of delivery, so Peek shows neither. "Open the Pitney Bowes website", on the parcel's page, opens the number on Pitney Bowes's tracker.

Peek doesn't hand the parcel over to the post: the post's scans reach you through Pitney Bowes's tracker. When that tracker can't be reached or can't read the parcel, Peek asks tracking services and shows their history, in their own words.

The tracker prints each time on the clock of whoever scanned the parcel, with no time zone. Peek reads each line on the clock of its place, or of the leg the parcel was on. Without a place, In Transit and Item processed at Interpost are on UTC, Interpost handed item over to postal company on UTC+2, and Customs Clearance on the clock of the country it names. Every time is shown in your device's time zone.

Peek checks every 10 minutes, and every 2 minutes once the parcel is out for delivery. After two days without news (12 hours while the parcel still shows "Label created" or "Received by carrier"), Peek checks hourly. It can notify you of "Every scan", "Important steps" or "Delivery only". Peek can't contact Pitney Bowes, the seller or the post for you.

Questions about Pitney Bowes tracking

What is a UPAA tracking number?

A Pitney Bowes number: UPAA, one letter and 15 digits. Peek's code reads UPAA numbers as eBay parcels from the US and the UK, UPBE numbers as eBay parcels from the UK, and PBX numbers as Pitney Bowes's other parcels going abroad. Its catalog also lists eBay Global Shipping Program as another name for Pitney Bowes.

What does "Interpost handed item over to postal company" mean?

It's the hand-over of your parcel by Interpost, which takes parcels on from Pitney Bowes's UK centre, to the destination country's post, which delivers it. Pitney Bowes writes it as the UK centre processes the parcel, so it can come before the parcel has left. The post's scans follow later on Pitney Bowes's tracker.

Why is my Pitney Bowes tracking stuck on "Customs Clearance"?

It's the import declaration, which can be lodged within hours of the parcel leaving the UK, before it arrives. Wait for the clearance line, Customs import cleared in Peek. If nothing comes for long, ask the seller.

How do I contact Pitney Bowes about my parcel?

Ask the seller or the marketplace first: they booked the delivery. Peek couldn't read Pitney Bowes's website, so this page gives no phone number or email.