DPD Portugal tracking: statuses, Pickup points and contact
DPD Portugal is the Portuguese parcel carrier of Geopost, the parcel group behind DPD and Chronopost. It delivers parcels across mainland Portugal, Madeira and the Azores, and it is the delivery partner La Poste's Colissimo names for Portugal. Track a parcel on DPD's Track & Trace with its 14-digit number, or paste the number in the box above.
DPD Portugal tracking number: where to find it
DPD normally emails you the parcel number. Missed the driver? The number is also on the notice card (aviso de passagem) in your letterbox. Bought a label at a Pickup shop? It's on your receipt. DPD's tracker takes the 14-digit parcel number or your reference number. No number at all? Ask the shop, or see where else to find a tracking number.
| Shape (invented) | What it is |
|---|---|
09550000000000 | 14 digits starting 0955 to 0988: a DPD Portugal parcel number. |
09550000000000I | The same number with its check character, as printed on the label. |
Other 14-digit numbers, with or without a check character, also fit DPD UK, DPD Germany, Chronopost and other DPD networks, so check which carrier the shop's email names.
If DPD answers Não encontrámos resultados para … ("we found no results for …"), it doesn't know the number yet. DPD asks you to check it against the email and try again, or to ask the sender.
What DPD Portugal's tracking statuses mean
DPD's tracker opens in Portuguese, with English and French versions. Peek shows its Portuguese wordings. In the order a parcel usually meets them:
| DPD writes | What it means for you |
|---|---|
DEPOSITADO PELO CLIENTE/EXPEDIDOR | The sender dropped the parcel at a Pickup point. |
ENCOMENDA RECOLHIDA | A DPD driver collected it; later in the journey, just a hand-over. |
ENTRADA EM ARMAZÉM | Scanned in at a DPD depot. |
PASSAGEM POR HUB | Through one of DPD's sorting hubs. |
EM DISTRIBUIÇÃO | Out for delivery today. |
HORÁRIO DE ENTREGA ENVIADA AO DESTINATÁRIO | DPD sent you the delivery time slot: a message, not a movement. |
AUSÊNCIA DO DESTINATÁRIO | The driver found nobody in. |
ENDEREÇO DO DESTINATÁRIO INCOMPLETO OU ILEGÍVEL | The address is incomplete or unreadable. |
LOCKER / PICKUP LOTADO | The locker or Pickup point was full; the parcel goes to another one. |
RETORNO ARMAZÉM PARA ENTREGA | Back at the depot, to go out again. |
ENTREGUE PELA DPD NO PONTO DE ENTREGA | The driver left it at a Pickup point or locker for you. |
RECEPCIONADO PELO PONTO DE ENTREGA | The Pickup point has it: you can collect it. |
DATA DE PERMANÊNCIA EM LOJA EXPIRADA | Nobody collected it in time at the Pickup point. |
DEVOLUÇÃO AO EXPEDIDOR | Return to the sender ordered. |
PROVA DE ENTREGA | Proof of delivery: delivered. |
PEDIDO DE NOVA ENTREGA and PEDIDO DE ALTERAÇÃO DE MORADA only record a request for a new day or address. RETORNO ARMAZÉM (PÁRA AEP) after a missed delivery means back at the depot, not on the way to the shop. A PROVA DE ENTREGA after DEVOLUÇÃO AO EXPEDIDOR is the delivery back to the shop.
DPD delivery in Portugal: Predict, Pickup points and lockers
Delivery times. DPD's domestic service delivers on the next working day in mainland Portugal and in 2 to 5 days on the islands, Madeira and the Azores. Saturday delivery, until 1pm, is a service the sender books.
Predict. If the shop gave DPD your phone number or email, DPD tells you the delivery day and time by SMS or email. On the day, a new message narrows it to a one-hour window, and Live-Tracking lets you follow the parcel on a map.
Changing the delivery. With your parcel number, go to "Receiving parcels" on dpd.pt or open the myDPD app: you can move the delivery to another day or send it to a Pickup point. DPD's innovation page says the new date can be up to 5 working days later. How late? In some cases even during the delivery round, says DPD's English FAQ; up to the day before, says the Portuguese one. The redirection options on your parcel show what's still possible. If you change your mind, the last change counts.
Missed delivery. The driver leaves a notice card with the parcel number; redirect the parcel online. For security reasons, DPD won't hand it over at its delivery centre.
Pickup points. DPD's Pickup page counts about 2,300 Pickup shops and lockers in Portugal (its delivery pages still say about 2,000), many open long hours or in shopping centres. You get an SMS or email when the parcel arrives. DPD's English FAQ gives you 10 working days to collect it, but one Portuguese answer says 7 and another 10, both adjustable to the customer's requirements: count on 7 to be safe. The 10-day answer adds a second SMS 2 days before the deadline; after that, the parcel goes back to the sender.
Pickup lockers. DPD's innovation page counts 500 lockers, at train stations, shopping centres and other places, open around the clock. A parcel waits 72 hours (3 days).
Collecting for someone else. Bring proof of identity and an authorisation form filled in by the person the parcel is addressed to.
DPD Portugal parcel late, lost, damaged or returned
Stuck. If the status stays the same for a long time, or the parcel misses the time DPD gave, DPD asks you to get in touch. On the delivery day, a pause may just be a lost GPS signal or a long stop; after several hours, contact customer service with the parcel number. See also tracking that isn't updating.
Delivered but not there. DPD asks you to use its contact form; see also delivered but not received.
Damaged or lost. At the door, write precise, dated and signed reservations on the driver's delivery sheet; sign without them and DPD's terms assume the parcel arrived intact. Damage must be claimed in writing within 7 days of the actual or planned delivery date; loss or delay within 30 days of dispatch, with the waybill and invoice. DPD's terms are a contract with the sender, so ask the shop to claim; within Portugal, DPD pays at most €10 per kg and €300 per parcel. More in damaged parcel and lost parcel.
Returned. After DATA DE PERMANÊNCIA EM LOJA EXPIRADA or DEVOLUÇÃO AO EXPEDIDOR, the parcel goes back to the shop. Ask it for a new delivery or a refund (returned to sender).
From outside the EU. Since 1 July 2021, DPD notes, VAT is due on all commercial goods imported into the EU; under €150, the seller charged it at checkout (IOSS) or the customs declarant collects it from you. See customs.
Complaints. DPD's site links Portugal's official complaints book, the Livro de Reclamações.
DPD Portugal contact number and customer service
DPD Portugal's channels, as read on 22 October 2026 on its contact page:
- Phone 21 854 6001 for private customers (+351 21 854 6001 from abroad), Monday to Friday 8:30am to 7:30pm and Saturday 9am to 1pm.
- Email [email protected], and a contact form for requests and complaints, with a field for the parcel number.
- Maria, DPD's chatbot, 24 hours a day, 7 days a week: where your parcel is, when it comes, a new date or place. The contact page also sends you to Maria to correct an address.
The contact page, in Portuguese or English, doesn't say which languages the line speaks.
Tracking a DPD Portugal parcel with Peek
For 14 digits starting 0955 to 0988, with or without the check character, Peek asks the likely carriers, DPD Portugal first, and shows "DPD Portugal has this parcel." when DPD knows it. For another DPD number, paste it all the same: Peek follows more than 3,500 carriers. If DPD Portugal doesn't come up, pick it with "Change", or "Change carrier" on the parcel. tracking.dpd.pt links with reference= work too.
Peek reads DPD's Portuguese tracking, so the wordings stay Portuguese. Once a Pickup point takes your parcel, Peek shows its name; DPD's map, delivery window and the name of whoever signed stay on DPD's page. Peek checks every 10 minutes by day, every 2 once the parcel is out for delivery, and hourly overnight, and can notify you with "All tracking updates", "Important only" or "Delivery day only".
When La Poste's tracking names DPD Portugal and gives its number, Peek can follow the parcel there once DPD shows progress. A Chronopost parcel stays on Chronopost: Peek doesn't move it to DPD Portugal, so if DPD emails you its own number, add that one to Peek too. Peek can't change a delivery or claim for you.
Questions about DPD Portugal tracking
How long does DPD Portugal take to deliver?
The next working day after collection in mainland Portugal, and 2 to 5 days on Madeira and the Azores, says DPD.
How long does DPD Portugal keep a parcel at a Pickup point?
7 or 10 working days, depending on the DPD page, and the period can vary: count on 7. In a locker, 72 hours.
Can I collect my parcel at the DPD depot?
No. DPD doesn't hand parcels over at its delivery centres: redirect yours to a Pickup point or another day.
Does DPD deliver to Madeira and the Azores?
Yes. DPD Portugal delivers to the islands, to the door or to a Pickup point, in 2 to 5 days.
Sources
- DPD Portugal: Track & Trace – tracking, English and French versions, not-found message, wordings
- DPD Portugal: Track and Trace – 14-digit number or reference
- DPD Portugal: Where do I find the parcel number? – email, notice card, Pickup receipt
- DPD Portugal: Inseri um número de referência incorreto – check the number, ask the sender
- Geopost: Who we are – DPD, Chronopost and SEUR brands, La Poste group
- Geopost: DPD Portugal – part of Geopost, 2,300 Pickup points
- Colissimo: Portugal – DPD as delivery partner in Portugal
- DPD Portugal: Serviço Doméstico – next working day, 2 to 5 days on the islands, Saturday services
- DPD Portugal: Receive parcels – Predict, Live-Tracking, Pickup point, change of day, 2,000 Pickup points
- DPD Portugal: Inovação – one-hour window, up to 5 working days later, 500 lockers, Maria
- DPD Portugal: How long in advance must I change the delivery day? – in some cases during delivery, redirection options
- DPD Portugal: Com quanto tempo de antecedência devo alterar o dia de entrega? – in some cases up to the day before
- DPD Portugal: O que acontece se o destinatário não estiver em casa? – notice card, redirect on dpd.pt
- DPD Portugal: Se necessário, posso alterar a entrega? – last change counts
- DPD Portugal: Posso levantar a minha encomenda no centro de distribuição também? – no collection at the delivery centre
- DPD Portugal: Pontos Pickup – about 2,300 shops and lockers, opening hours, SMS and email alerts
- DPD Portugal: How long will my parcel be stored at the Pickup parcelshop? – 10 working days, 72 hours in lockers
- DPD Portugal: Por quanto tempo a minha encomenda ficará armazenada no ponto Pickup? – 7 working days, adjustable, 72 hours in lockers
- DPD Portugal: Quando é que a minha encomenda está pronta para levantar no ponto Pickup? – 10 working days, adjustable, second SMS, return
- DPD Portugal: Posso levantar uma encomenda para um familiar ou amigo? – ID and authorisation form
- DPD Portugal: A DPD também entrega nas ilhas? – islands
- DPD Portugal: A minha encomenda (ainda) não chegou – contact if unchanged or late
- DPD Portugal: The status of my parcel has not changed for a long time – GPS, stop, several hours
- DPD Portugal: Uma encomenda que é exibida como entregue nunca chegou – contact form
- DPD Portugal: Condições gerais de transporte – contract with the sender, reservations, 7 and 30 days, €10/kg and €300
- DPD Portugal: Importar de países fora da UE – VAT since July 2021, IOSS
- DPD Portugal: Contactos – phone, hours, email, form, Maria, address corrections, Livro de Reclamações
- DPD Portugal: Contact – the same line and hours in English, no languages named
- DPD Portugal: Aviso legal – number from abroad
- DPD Portugal: Ajuda – phishing alert, spoofed sender, cash on delivery
- Universal Parcel Scraper – number shapes, statuses, what Peek reads and shows