DSV tracking: shipment numbers, statuses and DB Schenker

DSV tracking number: what it looks like and where to find it

The business that booked DSV has the number: look in the shop's shipping email or on your order page, or ask the sender. More in how to find your tracking number.

While DSV merges Schenker into its systems, it keeps two trackers: a shipment booked with Schenker may only be in the Schenker one. If one says nothing, try the other.

A customer or order reference, or the airline's master air waybill, can find a shipment in myDSV's search, but Peek doesn't follow those: use DSV's shipment, booking or house bill number. Nor can Peek pick one of several shipments a number matches.

What DSV tracking statuses mean

myDSV logs each time a shipment is scanned, from the booking to the proof of delivery. Its public view gives high-level information; the private view, on request, shows the shipment's details. Here are myDSV's steps as Peek reads them:

Estimated Departure, Estimated arrival, Estimated pickup, Estimated delivery, Requested pickup and Requested delivery are plans, not scans: Peek leaves them out of the history and shows Estimated delivery as the expected delivery day, or range of days, until delivery.

The former DB Schenker tracker covers road shipments with its own wording:

On the way it also shows Linehaul departed, Linehaul arrived, Terminal inventory, Vessel Loaded, Vessel Unloaded, Train Loaded, Train Unloaded, Vessel/Train Loaded and Vessel/Train Unloaded: all "In transit" in Peek. Not Collected (the pickup failed) and Not loaded (it missed its planned load, with a reason) show "Needs attention". When the tracker prints a reason beside a step, such as why a delivery failed, Peek adds it after the wording. More on stages in tracking statuses.

How DSV delivers

Pallets and part loads. DSV calls its road groupage network Europe's largest: 36+ countries, 400+ terminals and consignments up to 2,500 kg, so a pallet or bulky order may come on a truck from a DSV terminal.

Online orders. DSV's Parcel E-commerce service collects a shop's parcels, consolidates them across borders and has local last-mile networks deliver them, so another carrier may bring yours. If the shop's email names one or gives a second number, track that too: Peek's DSV lookup names no next carrier.

Updates and proof of delivery. In myDSV, users can set up notifications, for example for pickup or customs clearance, see estimated arrival times for road cargo and download the proof of delivery once the shipment is complete. If you didn't book DSV, ask the sender. DSV's pages don't say how many delivery attempts it makes or how long a terminal keeps goods: ask the DSV office handling the delivery.

Customs. In most countries where it has offices, DSV is a licensed customs broker; elsewhere it works with agents. For help with a clearance, DSV says to contact DSV in that country. In Ireland and the rest of the EU, goods bought online from outside the EU carry a €3 customs duty per item on orders up to €150, since 1 July 2026, and a €2 Union handling fee per item, whatever the value, since 1 November 2026. Elsewhere, your country's own rules apply: see parcels held at customs.

DSV shipment late, stuck or damaged

Not moving. If one tracker stops, try the other on dsv.com: a shipment booked with Schenker may not be in myDSV yet. Then ask the sender, who booked DSV and has its contact. See tracking that isn't updating.

Damaged or missing goods. For an online order, start with the shop, which booked DSV. DSV's eClaims takes claims and documents, shows their status and puts you in touch with its local claims adjusters; it gives no deadline there, so don't wait. See damaged parcel and lost parcel.

Misuse of DSV's name. DSV warns that firms and people with no link to it sometimes use its name to sell freight services. If you're unsure a website or contact is really DSV's, check with your local DSV office; for texts about a parcel, see delivery scam texts.

DSV contact and customer service

As read on dsv.com on 1 November 2026:

• Contact form: on DSV's help and contact page.
• Local offices: DSV is in more than 90 countries; find your local DSV office by country.
• Claims: through eClaims, from DSV's Claims page.
• DSV A/S: Hedehusene, Denmark, +45 43 20 30 40, as its legal notice gives them. It isn't a tracking line.

DSV's help pages give no phone number for tracking.

Track a DSV shipment with Peek

Paste a 14-character number like DEXXX000000000 and Peek asks DSV while you add it ("Checking tracking services…"), then shows "DSV has this parcel." when DSV knows it. If DSV doesn't list it yet, the parcel reads "Waiting for DSV’s first scan", marked "Probably DSV", while Peek keeps asking; after a week, Peek asks you to check the number or choose another carrier.

Peek can't tell DSV by any other number's shape. Paste it all the same: Peek follows more than 3,500 carriers. To set DSV yourself, press "Change" and search for DSV; "Schenker" finds it too ("Also called DB Schenker"). On a parcel you've already added, use "Change carrier". A mydsv.com tracking link files the parcel under DSV straight away, and so does a link from the Schenker tracker on dsv.com with refNumber=.

Peek asks myDSV first. A former DB Schenker road number or package barcode that myDSV doesn't know goes to the Schenker tracker, which Peek reads for road shipments only: for an air or sea shipment found only there, use "Track Schenker shipment" on dsv.com.

Peek shows the status, each step in DSV's wording with its town and country, and the expected delivery day. DSV gives each scan's local time without a time zone; Peek works out the zone from the scan's place (a town, a port, an airport code) or the scans around it, else Copenhagen time, so now and then it can be wrong. Peek leaves out the service name, the sender's town, your address, postcodes and DSV's progress bar, and from the Schenker tracker the parties, references, goods and the name of whoever signed.

If Early Bird, a Swedish delivery company, hands your parcel over to DSV or DB Schenker, Peek names DSV as the carrier delivering it and follows DSV once DSV shows fresh scans.

Peek checks every 10 minutes, or every 2 once the shipment is out for delivery, and can notify you of "Every scan", "Important steps" or "Delivery only". After two days without news (12 hours while the shipment still shows "Label created" or "Received by carrier"), Peek checks hourly. It can't contact DSV or the sender for you, book a delivery or file a claim.

Questions about DSV tracking

Is DSV the same company as DB Schenker?

Yes. DSV, founded in 1976, completed its purchase of Schenker from Deutsche Bahn on 30 April 2025, and dbschenker.com has been merged into dsv.com. Schenker shipments keep their own tracker for now.

How do I track a DB Schenker shipment now?

Type the number under "Track Schenker shipment" in dsv.com's "Track your shipment" box, or paste it in the box above; unless it has 14 characters and starts with a country code, choose DSV as the carrier yourself. Peek asks myDSV, then the Schenker tracker for a road shipment.

What does handover of cargo mean on DSV tracking?

DSV has handed the goods over at the end of its service, and the shipment is complete; Peek shows "Delivered". If nothing has reached you, ask the sender where DSV handed them over, and see delivered but not received.

Does DSV have a customer service phone number?

Its help pages give none for tracking. Use the contact form or find your local DSV office on dsv.com. The number in DSV A/S's legal notice, +45 43 20 30 40 in Denmark, isn't a tracking line.