DHL eCommerce Poland tracking: statuses, pickup and help

Where is my DHL tracking number?

DHL calls it the waybill number (numer listu przewozowego). For domestic parcels it has 11 digits, digits only, starting with 1 or 2.

When the courier picks the parcel up from the shop, DHL sends an SMS or email to the contact the shop passed on, with the expected date and place, the parcel number and a 6-digit PIN. Keep it: you need the PIN to pick the parcel up or change its delivery. On a return label, the number is under the lowest barcode and in the return confirmation email.

No number? DHL says to ask the sender, or see how to find your tracking number.

Eleven digits also fit GLS France, GLS Germany, GLS Switzerland and Swiss Post parcel numbers. If DHL says the number is wrong, check that the shop's email names DHL.

What DHL eCommerce Poland's tracking statuses mean

Both DHL tracking pages work in English as well as Polish. In English, in the order a parcel usually meets them:

A parcel shown in another city is passing through a sorting centre, DHL says.

Shipment preparation is a label with no parcel yet. Shipment disposed of means DHL deems the parcel lost and points to its complaint form on DHL24. If DHL asks you to contact it, it lacks information to deliver, such as a wrong address: call the hotline below.

DHL POP points, DHL BOX lockers and missed deliveries

If you're out. The courier leaves a notice and takes the parcel to a nearby DHL POP point, and DHL sends the address and a PIN by SMS or email, or as a Mój DHL notification. DHL POP points (Żabka shops among them) and DHL BOX 24/7 lockers add up to 24,000 locations. If a parcel can't go to a point (too heavy, or no phone or email given), the courier tries again the next working day; after a second miss you have 2 calendar days to pick it up at the POP named on the notice.

How long it waits. Two calendar days at a POP point or DHL BOX, from when it arrives there. DHL's terms say the window is the one in DHL's message, and never shorter than 2 days, not counting Sundays and public holidays. After that the parcel goes back to the sender.

Picking up. Give the PIN at a POP point, type the pickup code at a DHL BOX, or scan the QR code in Mój DHL. Someone else can pick up with your PIN and the waybill number. Cash on delivery can be paid at DHL BOX lockers and Żabka.

Changing delivery. DHL's redirect service (przekieruj.dhlparcel.pl) is free: log in with the parcel number and the 6-digit PIN, then change the address or date, choose a POP point or DHL BOX, or refuse the parcel. You can change it as often as you like until 23:59 on the day the parcel is posted, and DHL carries it out within 1 to 2 working days. It works only for courier-delivered domestic parcels up to 31.5 kg, within the delivering depot's area.

DHL parcel delayed, lost or damaged

No update. A label isn't in DHL's system until the first scan. For longer gaps, see tracking that isn't updating. If the parcel hasn't arrived, DHL says to register a request on DHL24 straight away. Under DHL's terms, a domestic parcel counts as lost if it isn't delivered within 30 days after the delivery deadline.

Lost. DHL's customer service page says only the sender, usually the shop, can claim for a lost parcel, as the party to the contract. The terms add that you can claim when the parcel was delivered to you or the sender passes the right on to you. So start with the shop.

Damaged. Report it within 7 calendar days of delivery through DHL's form; a courier comes to write a damage report.

Claims. File them on DHL24 (the form "Submit instruction, complaint", also in English) or by post to DHL eCommerce (Poland) Sp. z o.o., Dział Reklamacji, ul. Targowa 35, 90-043 Łódź. Add the waybill number, the amount, your bank account, proof of value and photos. DHL answers domestic claims within 10 working days, its claims page says. Delivered but not there? See delivered but not received.

DHL Poland customer service and contact number

As listed on DHL eCommerce Poland's English pages on 11 October 2026:

• Hotline: +48 42 6 345 345, Monday to Friday 7:00 am to 8:00 pm, Saturday 7:00 am to 3:00 pm.
• Online: DHL's contact hub on dhl.com/pl-en/ecommerce, and claims on DHL24.
• In the app: Mój DHL's help and complaint section.

DHL's pages list no chat and no email address for recipients.

Tracking a DHL eCommerce Poland parcel with Peek

For 11 digits, Peek asks the likely carriers at once (GLS France, GLS Germany, GLS Switzerland, Swiss Post's PostLogistics and DHL eCommerce Poland, DHL first for readers in Poland) and shows "DHL eCommerce Poland has this parcel." when only DHL knows the number. If a GLS network knows it too, pick DHL eCommerce Poland with "Change"; picked this way, other numbers of 11 to 34 letters and digits work too. Allegro Delivery AD numbers are refused, as Allegro tracks them, and JJD plates go to DHL Germany unless you pick DHL eCommerce Poland. Links from mojdhl.pl (paczki=) and sprawdz.dhl.com.pl (sn=) work; a dhl.com link with tracking-id= is read as DHL Germany, so type the number instead.

DHL's public lookup gives only the current status, with no history and no places; Peek asks for it in English. Peek shows that status (Parcel has been delivered, for example), dated when Peek saw it, except delivered and returned, which carry DHL's time. It adds the expected delivery day, the sender (usually the shop) and the delivery time. A number covering several parcels can't be tracked this way. Peek checks every 10 minutes and can notify you of every scan, important steps or delivery day only.

Questions about DHL parcel tracking in Poland

How long does DHL eCommerce take to deliver in Poland?

DHL says parcels up to 31.5 kg are delivered as standard the next working day, heavier ones within 2 working days. Its terms set 3 days, not counting Saturdays and public holidays, when no guaranteed term applies.

How long will DHL hold a parcel at a service point?

Two calendar days at a DHL POP point or DHL BOX locker, then it goes back to the sender.

Can I track a DHL parcel by phone number?

Yes, in the Mój DHL app, which lists parcels linked to the phone number and email you gave the shop. DHL's tracking page needs the waybill number.

Can I track an Allegro Delivery parcel with DHL?

No. DHL says Allegro Delivery parcels are tracked only in Allegro's app or on its site.