CTT Express tracking: statuses in English and contact

Your CTT Express tracking number

CTT Express's tracker asks for the código de envío (shipment code), a long string of digits. CTT Express says you'll find it in its SMS or confirmation email. The shapes Peek's catalog knows (examples invented):

In Portugal, CTT Expresso, the group's Portuguese express service, uses CTT's letter codes (DA, EA and so on), tracked with CTT, not on cttexpress.com.

No number at all? Ask the shop, or see where to find a tracking number.

CTT Express tracking statuses in English

There is no English tracking. The English switch on cttexpress.com shows the Spanish site, and the tracking page is in Spanish only. It shows four steps (Grabado, Enviado, En reparto and Entrega prevista with a date or Sin determinar), with each scan's own text below.

Pendiente de recepción en CTT Express is the one that worries people. It only means the label exists. CTT Express says that if it still shows more than 24 hours after the pickup was requested (for parcels sent from Spain or Portugal), you can use its contact form option for a parcel stuck before entering the network.

Under an incident, the reason tells you what happened, such as No pudimos contactar contigo ("we couldn't reach you") or Dirección incorrecta ("wrong address"). CTT Express's FAQ warns that an "absent recipient" incident can appear even if you were home, when the driver couldn't reach your door.

CTT Express delivery hours, Collectt points and missed deliveries

In Spain CTT Express delivers Monday to Friday, generally 9:00 to 19:00; times vary by service and place, and Saturday delivery happens only in the Christmas season. The driver can't announce the visit, and calls only if you're out or the address is hard to find.

CTT Express makes two delivery attempts, the second on the next working day. After a failed one, you get a notice with a link to pick a new date, a new address, a neighbour or a Collectt Express point.

You can also change the delivery yourself on the localizador, with the full shipment code, the delivery postcode and the phone or email the sender registered. Options are another address, another date, a Collectt point, morning or afternoon, or a neighbour. Changes are possible only before En reparto and may add 24 hours. A new address in the same delivery zone and a switch to a Collectt point are free.

Collectt Express points: CTT Express counts more than 20,000 points and Locky lockers in Spain and Portugal. A point keeps the parcel 10 days, a locker 5; pickup is free with the PIN sent by email and/or SMS. After that, it's handled according to the shipment's conditions. A locker that won't open: call the number on the locker or in the tracking email.

In Portugal, CTT's help pages apply: Collectt points there are Lojas CTT, Pontos CTT, Payshop agents and Locky lockers. If you miss a delivery, the parcel may go to one of them, get another attempt or go back, depending on the sender's instructions. CTT gives 10 working days to collect an Expresso parcel from Spain and 5 days for Locky.

CTT Express parcel late, lost or damaged

For a refund or a reshipment, ask the shop that sent the parcel.

• Late: CTT Express counts a parcel as delayed once it misses the estimated time; weekends, holidays, bad weather and the Christmas peak add days. See tracking that isn't updating.
• Delivered but not received: check whether someone at home or the concierge took it (the scan may say El envío fue entregado en conserjería or El envío fue entregado a vecino según las instrucciones indicadas.), then use the contact form option for a parcel marked delivered that you don't have. More in delivered but not received.
• Damaged: photograph it before unpacking, keep the box and labels, and report it through the form within 7 calendar days, saying whether the outer box, the contents or both are damaged. CTT Express opens a file and tells you who handles it.
• Cancelled: if the tracking says the shipment was cancelled, CTT Express tells you to contact the shop to reactivate it.
• Portugal: CTT Expresso's terms give claims to the customer who booked the transport: 8 days after delivery for damage, 30 days for loss or delay.

CTT Express contact number and customer service

As CTT Express's and CTT's sites listed them on 11 October 2026 (none in English):

• Spain: 900 841 352 (free) or 916 602 200 (+34 916 602 200 from abroad), Monday to Friday 9:00 to 19:00 except holidays. Email [email protected], or the contact form. Customer service is in Madrid, by phone or email only, and usually answers within 24 working hours. No chat or WhatsApp.
• Portugal: CTT's line 21 047 16 16 (+351 21 047 16 16 from abroad), working days 8:30 to 19:30, and the form at ctt.pt/ajuda.

Tracking CTT Express parcels with Peek

Paste a number in the first two shapes above and Peek names CTT Express at once, the 25-digit form of a 00001000 number included. For 22 digits starting 00001000, Peek asks TIPSA, Austrian Post and CTT Express; if it can't settle on one, pick with "Change". A link from CTT Express's tracking page works too.

Peek checks every 10 minutes, and every 2 minutes once the parcel is out for delivery, and can notify you of every scan, important steps or delivery day only. It shows the status, the history (without places, as CTT Express gives none), the expected delivery day while the parcel is moving, the weight, the delivery time and, when another post handed the parcel over, its international number. Scan texts stay in CTT Express's Spanish, such as Entregado. At a Collectt point Peek shows Disponible en Punto Collectt Express but not the point's name or address. Multi-parcel shipments are tracked through universal tracking services.

Questions about CTT Express tracking

What is CTT Express?

It's the Spanish express parcel subsidiary of Portugal's CTT group, which renamed Tourline Express to CTT Express. It delivers across Spain, including the Balearic and Canary Islands, Ceuta and Melilla, and Portugal.

Does CTT Express deliver on Saturday?

Only in the Christmas season, in Spain. Otherwise it delivers Monday to Friday.

Can I track CTT Express in English?

No. Its tracking is only in Spanish; the table above translates the common statuses.

Does CTT Express have live chat?

No chat or WhatsApp appears on its site: phone, email and the contact form are the channels.