GLS France tracking: statuses, Relais GLS and contact

GLS France tracking number: where to find it

Look in the seller's purchase confirmation email first. If the sender booked GLS's FlexDeliveryService, GLS emails or texts you the number, with the expected day and time slot, when the parcel sets off for delivery.

After a missed delivery, GLS leaves a notice (avis de passage) or sends it by SMS or email, with a reference GLS France calls the Track-ID. It works in GLS's tracking to follow or reschedule the parcel. GLS Germany uses "Track ID" for the 8-character code instead.

Eight characters also fit GLS Germany and GLS Switzerland; 11 digits fit them too, plus PostLogistics and DHL eCommerce Poland; 12 digits fit Colis Privé, Mondial Relay, BRT, DPD France and others. If the shop's email names another carrier, go with that. More in tracking number formats.

What GLS France tracking statuses mean

GLS's tracking site opens in French, with an EN switch in its header. These are its English headlines, in the order a parcel meets them:

Your parcel is being processed sounds like movement, but GLS has only the sender's data. Delivery of your parcel has been delayed covers a rescheduled day and incomplete address details. Your parcel could not be delivered likewise covers a missed delivery and an incident. A parcel at customs can still read Your parcel is on its way. Under Your parcel is delivered, the history line Parcel has been delivered to a third party. means a neighbour or concierge has it.

GLS delivery, Relais GLS and missed deliveries

When. Monday to Friday, 8am to 6pm, with no appointments. GLS quotes 24 hours for most of France, 24 to 96 hours to neighbouring countries and 72 to 120 hours further away.

Nobody home. The driver first tries a concierge or neighbour, against signature; the notice says who has it. Failing that, it may go to a nearby Relais GLS, or back to the depot for another attempt. After two failed attempts it waits at the depot, then goes back to the sender. GLS's help page gives both 5 and 10 working days for that, so collect it soon or ask GLS.

Changing the delivery. Enter the notice reference in GLS's tracking to pick a new date or address, allow a safe place or collect the parcel at the depot. With FlexDeliveryService, GLS's emails also offer a Relais GLS, and a link sent on delivery day changes the choice (allow up to 24 hours). What's offered depends on what the sender booked.

Pickup points. GLS France counts over 10,000 in France: Relais GLS shops, GLS lockers, "Voisins Relais" (private keepers in the Pickme network who contact you), and Mondial Relay and Relais Colis points. A parcel waits 8 days, or 5 at a Mondial Relay point, with a reminder after 3 days, then goes back to the sender. Bring valid ID and the notice; someone else needs your written authorisation and their own ID. No locker code? Call 09 74 910 910, then press 2, then 2.

GLS parcel late, lost or damaged in France

GLS France's contract is with the sender, so compensation, refunds and complaints go through the shop.

No update. GLS France's pages say nothing about tracking that stops moving. Ask the sender, and see why tracking stops updating.

Delivered but not received. Check for a notice naming a neighbour, then send the shop a claim with a sworn statement of non-receipt (GLS's help page has the form), with the parcel number, your name, phone, email and signature. More in delivered but not received.

Damaged. Refuse a visibly damaged box: it goes back to the depot and the sender is told. For damaged contents, write to the sender within 72 hours by registered letter, with photos if you can. If you sign for a damaged parcel, describe the damage precisely: GLS says "subject to unpacking" doesn't count. Keep the whole parcel until the case is closed.

GLS France contact number and customer service

As listed on GLS France's pages on 11 October 2026:

• Phone: 09 74 910 910, the recipient line, at standard rate. GLS gives no opening hours and only this French format.
• Contact form for recipients on the Nous contacter page, which on 11 October said it was unavailable until 12 October.
• Virtual assistant on the tracking pages. No email address for recipients.

Tracking a GLS France parcel with Peek

Peek names GLS France at once for an 8-character number starting 00 and mixing letters and digits. For other 8-character codes, 11 digits and 12 digits with GLS's check digit, it asks the likely carriers, GLS France first, and GLS France wins when it knows the parcel ("GLS France has this parcel."). No postcode is needed. Links from moncolis.gls-france.com, gls-france.com and gls-group pages with /FR/ work too; the notice reference doesn't.

Peek shows the status, the history, the expected day (until delivery, a pickup-point wait or a problem), the sender's name, the delivery time and, while the parcel waits, the shop, locker or depot's name and address. GLS's scans carry facility codes such as FR0012, not towns, so nothing appears on the map. GLS France sends only status codes, so the wordings are Peek's own. Your name, address, contact details, signature and instructions are dropped; there's no weight. Peek checks GLS about once an hour, and 4 hours after a failed check, and can notify you of each change. Old parcels drop out of GLS's tracking, and Peek doesn't follow a parcel to another carrier.

Questions about GLS tracking in France

Where is my GLS package?

GLS's tracking shows it from the parcel number: Your parcel is out for delivery means it's in the van today, while Your parcel is being processed means GLS doesn't have it yet.

How long does GLS keep a parcel?

A Relais GLS, locker or Relais Colis point keeps it 8 days, a Mondial Relay point 5. At the depot, GLS gives 5 to 10 working days.

How long does GLS delivery take in France?

GLS France quotes 24 hours for most of France, delivering Monday to Friday, 8am to 6pm.

Is GLS France legit?

Yes: it is General Logistics Systems France SAS, registered in Toulouse, part of the GLS Group. Fake SMS use its name, though: see the warning above.