Allegro One tracking: One Box, One Punkt and One Kurier

Where to find your Allegro tracking number

Allegro shows the carrier, the parcel number ("numer przesyłki") and the status, in Polish, in:

• "Moje przesyłki" on allegro.pl or in the app, until you pick it up.
• "Moje zakupy" (My purchases), under the purchase's details.
• The email Allegro sends after the purchase.

Allegro publishes no number format. Peek's catalog knows these shapes (characters invented):

No number yet? Allegro says it can be missing when the delivery form was filled in wrongly, the seller hasn't added it or you hid the purchase. See how to find your tracking number.

Allegro Delivery also uses ORLEN Paczka, DHL and DPD. A parcel sent with them carries that carrier's own number, not an A0 one, and is tracked there, for example with ORLEN Paczka or DPD Poland.

Allegro One tracking statuses explained

On allegro.pl Allegro's tracking is in Polish. These are its English wordings, in the order a parcel meets them:

Parcel has been delivered also follows your own pickup from a One Box: there is no separate "picked up" scan. On allegro.pl it reads Przesyłka została doręczona.

Some lines look worse than they are. Parcel may be delivered with delay and Parcel delivery time has been arranged with the recipient are notices; the parcel keeps moving. Parcel has been redirected to a different point follows your own redirect, or a full or closed locker or point. No parcel and even Parcel has been lost can be followed by later scans that find it again.

One Box, One Punkt and One Kurier delivery

Pickup code. When the parcel reaches the locker or point, Allegro sends the code by email, as a notification on allegro.pl or in the app, by SMS if you don't use the app, and shows it under "Moje przesyłki".

At a One Box, type the code on the screen, scan the QR code, or open the door remotely in the Allegro app. If remote opening fails, turn on location, get closer or use the code. At a One Punkt, give the code to the staff.

How long it waits. Allegro gives 2 calendar days (48 hours) at a One Box and 2 working days at a One Punkt, and sends a reminder the next day. In "Moje przesyłki" choose "Przedłuż czas na odbiór za darmo" for 24 extra hours, free, once per parcel; the option appears only in the last 24 hours. If you don't pick it up in time, the parcel goes back to the seller and the purchase shows Odesłano nadawcy.

Full or closed locker? Allegro redirects the parcel nearby and tells you.

One Kurier. A courier parcel goes only to the ordered address; you can't collect it at a point instead. You can redirect it once, free, to a nearby One Box or One Punkt under "Moje przesyłki" > "Przekieruj przesyłkę", if it was prepaid, isn't a return, has been sent and isn't yet out for delivery. To change the point or date otherwise, ask the seller before they send it. If the order details show a failed delivery attempt, Allegro says to contact the carrier, whose SMS or email may hold the courier's direct number.

Allegro One parcel late, lost or damaged

Waiting too long. Check "Moje przesyłki". Allegro tells you there, in "Moje zakupy" (Przesyłka opóźniona), by email and in the app when a parcel will be late, with a new date once it's on its way. Not there at all? Check in "Moje zakupy" that the delivery form is right and the seller got your payment, then ask the seller for the number or proof of posting. See also tracking not updating.

Seller not helping. Open a "Dyskusja" with the reason "nie otrzymałem produktu" (I didn't receive the item). The seller has 24 hours to answer; then choose "poproś o pomoc Allegro", which can lead to compensation under Allegro Ochrona Kupujących (buyer protection).

Marked delivered but not received. Allegro suggests checking whether someone in your household, a neighbour or your company's reception picked it up. Then see delivered but not received.

Lost, damaged or late: complaints. Allegro takes delivery complaints for every Allegro Delivery method. Go to "Moje zakupy" > purchase details > "Zgłoś reklamację lub problem". You may complain if the parcel reached you, or if it didn't and the seller passed you the right to claim. Hidden loss or damage must be reported within 7 days of accepting the parcel; otherwise you have up to 12 months from posting. Allegro usually answers within 7 days, at most 30.

Damaged at a One Box? Report it in the app with "reklamuj dostawę" in the purchase details.

Allegro One contact and customer service

As read on Allegro's Polish help pages on 12 October 2026. Allegro's help is only in Polish, and no public phone number or email for Allegro One recipients is listed.

• Complaints: "Zgłoś reklamację lub problem" in "Moje zakupy", or without logging in the last-mile complaint form.
• Questions, such as an unclear status: "Skontaktuj się z nami" under Allegro's help articles.
• A One Box that won't open: the technical hotline printed under the locker's screen.
• The seller: for changes before dispatch and late parcels, via the purchase confirmation email.

Allegro advises not to open links or attachments in a doubtful email or SMS until you're sure who sent it.

Tracking Allegro One with Peek

Peek names Allegro One at once for A0 or AD and 8 letters or digits. For ALE and 12 digits, pick Allegro One with "Change", or paste an allegro.pl tracking link (/allegrodelivery/sledzenie-paczki with numer=).

It reads Allegro's tracking in English and shows the wordings above as written, with the history and the delivery time. Allegro gives no places, so there's nothing to pin on the map, and no pickup point name, expected delivery, weight or sender. For AD numbers Allegro's tracking has listed no scans so far, so Peek may show only what universal tracking services give.

It checks every 10 minutes, every 2 minutes once the parcel is out for delivery, and can notify you of every scan, important steps only, or on delivery day only.

Questions about Allegro One tracking

What is Allegro One Box?

Allegro's own parcel locker. The lockers run on batteries, some with solar panels, and are built to be usable by blind and partially sighted people.

How long does a parcel wait in an Allegro One Box?

48 hours, plus a free 24-hour extension you can ask for once in "Moje przesyłki". At a One Punkt it's 2 working days.

How much does Allegro One delivery cost?

Outside Allegro Smart!, Allegro lists 10.49 zł for One Box and One Punkt and 14.99 zł for One Kurier; with Smart! it's free.