FedEx Poland tracking: 13-digit numbers and statuses

FedEx Poland tracking number: 13 digits

The number is in the shop's shipping email or order page, in FedEx's text or email, and on the label. FedEx's Polish customer support splits its parcels in two: "12-digit FedEx Express shipments, international and domestic" and "13-digit FedEx domestic shipments (FDS 2.0)". This page is about the second kind.

A parcel from abroad, or going abroad, is a FedEx Express international shipment, not FedEx Poland: track it on fedex.com's main page, which has its own statuses, customs steps and Delivery Manager. See the FedEx page.

FedEx's domestic tracking page takes up to 30 numbers at once, 13 digits each. Numer nie został rozpoznany. Sprawdź, czy został poprawnie wpisany lub skontaktuj się z nadawcą. means FedEx doesn't know the number: check it, or ask the sender. Numer nie został rozpoznany. Skontaktuj się z Biurem Obsługi Klienta. sends you to FedEx's customer service.

No number? The page's "Track by reference" also needs the payer's 9-digit FedEx account number (EAN), which only the sender has, so ask the shop. More in where to find a tracking number.

What FedEx Poland statuses mean

FedEx writes its domestic scans in Polish, each with its branch. Above them, a one-line status sums up the parcel: W ODDZIALE FEDEX (at a FedEx branch), WYDANA DO DORĘCZENIA (out for delivery) or DORĘCZONA (delivered). The scans, in order:

On delivery day, FedEx may add a planned slot under the out-for-delivery scan: Planowane doręczenie w przedziale godzinowym and two times, the window when the courier expects to reach you. The general stages are explained in tracking statuses.

FedEx Poland delivery, notices and pickup points

When. FedEx's domestic terms promise delivery on the next working day after it takes the parcel, unless the sender's contract or price list says otherwise. The sender picks the service: FedEx Next Day Morning (by 9:00 or 10:00), Next Day Noon (by 12:00), Next Day Standard, or Direct2Retail, straight to a FedEx point. Which ones you can get depends on the postcodes.

Messages. Texts and emails come only if the sender gave FedEx your number or address and ticked them. A call from the courier before delivery ("Telefon od kuriera") is an option the sender adds too.

Attempts. FedEx makes at most two delivery attempts at a home address and three at others. If you're out, it may leave the parcel at a FedEx partner point, or leave a notice (awizo) naming the branch and the deadline. You then collect it at that branch within five working days, counted from the day after the last attempt.

Who can sign. The courier hands it to you or someone you've authorised, a household member included, and may check ID. A safe place or a neighbour needs the sender's instruction and your agreement. For cash on delivery (pobranie), you pay the courier in one of the ways FedEx accepts. Open the parcel only after signing for it.

Changes. FedEx's rules allow a safe place, a later date (up to two days later), a nearby address served by the same branch, or a FedEx point. Use the link in FedEx's text or email, call, or use "Zaktualizuj adres doręczenia" in Ask FedEx. The sender can rule out a redirection. More on missed deliveries.

Points. FedEx's locator on local.fedex.com lists about 11,000 locations in Poland: Żabka shops since January 2026, plus Kolporter, Epaka, Furgonetka and some Delikatesy Centrum, ABC, Groszek, Duży Ben, Stokrotka Express and Shell shops. Points take parcels up to 20 kg and 50 × 40 × 30 cm. You collect with the code FedEx sends by text or email, without signing. A Direct2Retail parcel waits 4 working days, with reminders, then goes back to the sender. See uncollected parcels.

FedEx Poland parcel not updating, lost, damaged or returned

Only the label scan. The sender has a label but FedEx doesn't have the parcel. Ask the shop when it will hand it over.

No movement for days. Ask FedEx has "Zgłoś opóźnione doręczenie" (report a delayed delivery) under the 13-digit tab. See why tracking stops updating.

Lost. FedEx's terms count a courier parcel as lost when it can't be delivered within 30 days of posting.

Damaged. Write a damage report (protokół szkody) on FedEx's form with the courier at delivery, or send it online. Hidden damage must be reported within 7 days of delivery. Photos of the box and contents can back a complaint. More in damaged parcels.

Refused or returned. When you refuse a parcel, FedEx asks the sender what to do; without an answer, it goes back at the sender's cost, shown as Zwrot przesyłki do nadawcy.. See returned to sender.

Delivered but not there. Ask your household and neighbours, and check whether it went to a point. FedEx's proof of delivery is the signature or a photo of the parcel where it was left; the PDF on the tracking page needs the payer's account number, so ask the sender. More in delivered but not received.

Complaints. File one on FedEx's domestic complaint form with the 13-digit number, or in writing or orally. The recipient can complain as well as the sender. FedEx answers within 30 days. If you disagree, the terms point to mediation by Poland's telecoms and post regulator, UKE.

How to contact FedEx Poland

As read on 22 October 2026:

• Phone: 801 420 420 for calls within Poland, +48 22 576 31 93 for calls from abroad, at your operator's rates. These are the numbers in FedEx's domestic terms, which give no hours.
• Email: [email protected] for domestic services.
• Ask FedEx: FedEx's Polish customer support page, with a tab for 13-digit domestic parcels, guest access, a chat with an agent and callback requests.
• Post: FedEx Express Poland sp. z o.o., ul. Annopol 19, 03-236 Warszawa.

Track a FedEx Poland parcel with Peek

Peek can't tell a FedEx Poland number by its shape: 13 digits starting with 6 also fit La Poste, Correos Chile, Delhivery, Yunda and Korea Post. Paste it all the same: Peek follows more than 3,500 carriers. When you add it, Peek asks the carriers whose numbers look like this, FedEx Poland among them, and shows "FedEx Poland has this parcel." when only FedEx Poland knows it. If none knows it yet or several do, pick FedEx Poland with "Change"; typing "Opek" or "FedEx Polska" in the search finds it too. Peek suggests FedEx Poland only when the last digit passes the number's check, but you can pick it by hand.

A link from FedEx's domestic tracking page, on fds2tracking.emea.fedex.com or fedex.com, or a poland.fedex.com link with packageId=, opens as FedEx Poland straight away.

Peek reads FedEx's domestic tracking service directly. It shows the status, each scan in FedEx's Polish words with its branch and exact time, the courier's time slot on delivery day, the delivered time and the weight. It drops the number of pieces, the sending and delivering branches, the dispatch date, the return number and the proof of delivery; FedEx shows no sender, name or address there anyway. Peek checks every 10 minutes by day, and every 2 minutes once the parcel is out for delivery; when FedEx gives a slot, from half an hour before it opens. It can notify you of every scan, important steps or delivery day only. Peek can't change a delivery or complain for you: that's done with FedEx or the sender.

Questions about FedEx Poland tracking

Is FedEx Poland the same as Opek?

Opek was a Polish courier, founded in 1994, that FedEx agreed to buy in 2012 for its nationwide domestic network. Today FedEx runs domestic parcels in Poland under its own name, tracked on FedEx's domestic tracking page.

Why does my FedEx number have 13 digits?

Because it's a FedEx domestic parcel inside Poland (FDS 2.0). FedEx Express numbers, international or domestic, have 12 digits and are tracked on fedex.com's main page.

How long does FedEx Poland keep a parcel after a missed delivery?

Five working days at the branch named on the notice, from the day after the last attempt. A Direct2Retail parcel waits 4 working days at its point.

Can I collect a FedEx parcel at Żabka?

Yes, when FedEx sends it to a point: since January 2026 Żabka shops have been FedEx points for domestic parcels up to 20 kg. You collect it with the code from FedEx's text or email.