Omniva tracking: codes, statuses and parcel machines

Omniva tracking number: what it looks like

Omniva calls it the "shipment tracking code" or "shipment code (tracking number)". Its English returns help gives the example CEXXXXXXXXEE. These are the shapes you are likely to see (all digits invented):

The six-digit door code in the delivery SMS opens the parcel machine and is not a tracking number; neither is the six-digit return code.

A code ending LV belongs to Latvijas Pasts, one ending LT to Lietuvos paštas, and JJFI codes to Posti in Finland. More shapes: tracking number formats.

Omniva tracking statuses in English

Omniva's tracking pages run in English, Estonian, Latvian, Lithuanian and Russian, and Omniva's app reports the steps in English. "Track & trace details" opens the full timeline. The usual steps, roughly in order:

Two catch people out: Delivery attempt made means the attempt failed, and Shipment delivered after a return means the parcel is back with the sender.

Omniva parcel machines, couriers and missed deliveries

Notices. Omniva tells you by SMS, email or app notification. In the Omniva app, SMS notices are off by default; turn them on under Profile, Notification preferences.

At the parcel machine. Type the six-digit door code at the machine named in the message. Anyone with the code can pick up for you. No ID is needed unless the sender added identity checks.

Storage. Parcel machines keep a parcel for 4 days in all three countries; in Estonia and Lithuania Omniva sends a reminder before the deadline. In the e-service you can extend it by up to 4 days at a time, up to 12 days in total, for a fee. Storage at an Estonian post office can be extended once, by up to a month. If a parcel isn't picked up in time, it goes back to the sender, who pays for the return.

Courier. You get an SMS with the delivery date, and the courier phones before arriving (in Latvia and Lithuania, to agree a day and time). Couriers deliver to the door: up to 30 kg in Estonia and Latvia, 25 kg in Lithuania. If the time doesn't suit you, ask the courier for another day or a nearby parcel machine.

Missed courier delivery. Parcels up to size L go to a nearby parcel machine for 4 days. Larger ones wait 7 days at a post office or delivery centre in Estonia and 4 days at the delivery centre in Latvia; in Lithuania they go back to the sender.

Redirecting. Free until the parcel reaches the sorting centre, through Omniva's email link or the e-service; after that, or to switch to courier delivery, there is a fee. A parcel may also be redirected because the machine was full.

Omniva parcel delayed, damaged or held in customs

Not delivered or no update. First check that Omniva's delivery time (below) has passed. If it has, Omniva asks the recipient to contact the sender, who files the "Request parcel delivery status" form. See why tracking stops updating.

Empty locker or wrong place. Contact Omniva's private customer support in your country.

Damaged. In Estonia the recipient can file the damaged or lost shipment form within 6 months of hand-over, though usually only the sender is refunded. In Latvia and Lithuania the help pages tell recipients to contact the sender (in Lithuania with photos of the parcel and packaging), and the sender files the claim.

Customs (Estonia). Since 1 July 2021 every parcel from outside the EU must be declared, whatever its value, within 30 days. You can authorise Omniva or declare it yourself to the Tax and Customs Board. See parcels held at customs.

Omniva customer service and contact number

As listed on Omniva's private customer contact pages on 12 October 2026:

Each site also has forms for a delivery status request, a damaged or lost parcel and redirection. In Lithuania the call fee depends on the tariff Telia applies. Omniva lists no live chat.

Omniva tracking with Peek

Peek names a JJEE code of either shape above as Omniva's straight away. Links from minu.omniva.ee, mana.omniva.lv and mano.omniva.lt (/track/ and the code), and omniva.ee or omniva.lt tracking links with barcode=, work for any code. No postcode needed.

For a postal-format number ending EE, Peek asks Omniva first, with Chronopost, and names Omniva once it knows the code. If Omniva doesn't know it yet, you see "Not found at … yet. Peek will keep checking after you add it." It keeps asking, less often over time, for up to a month. With a wrong check digit, pick Omniva with "Change". A foreign postal number tracks at Omniva after "Change" or from an Omniva link; Peek does not pass parcels between Omniva and other carriers.

It shows Omniva's English statuses, the Omniva site of each scan, the destination country, the delivery time and the parcel machine or post office it waits at. It drops addresses, postcodes and failure reasons, and shows no expected delivery or weight. Peek checks every 10 minutes (every 2 once out for delivery), puts each scan on a map and can notify you of changes. Old parcels may keep only the delivery.

Questions about Omniva tracking

How long does Omniva take to deliver?

Omniva gives 1 to 2 working days within one Baltic country and 2 to 3 working days between them, from hand-over to Omniva. Couriers deliver the next day, and no later than 3 days after hand-over.

Can I track an Omniva parcel by phone number?

Omniva's pages describe tracking by shipment code only. An Omniva e-service account at minu.omniva.ee lists your future parcels in one place.

What does "Delivery attempt made" mean at Omniva?

The courier tried to deliver and failed; the wording only sounds like success.

Can I track an international parcel to Estonia with Omniva?

Yes, if the sending country entered it into the international database; before it reaches Estonia, use the sending country's postal site.