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BOX NOW tracking: lockers, PIN codes and statuses

8 min read

Peek is an independent tracker, not BOX NOW. It shows what BOX NOW’s own tracking publishes.

BOX NOW is a parcel service that delivers only to its own lockers, open 24/7, in Greece, Cyprus, Bulgaria and Croatia. Track your parcel with its 10-digit parcel ID on the "Track your parcel" page of BOX NOW's site for your country, in the BOX NOW app, or in the box above. The number is in the email and the SMS or Viber message you get when the shop books your parcel.

Where to find your BOX NOW tracking number

BOX NOW's help pages in all four countries point to the email and the SMS or Viber message you received. Its tracking pages ask for the number alone, no postcode. The Greek contact page calls it the "voucher ID".

Shape (invented)What it is
1234567890A BOX NOW parcel ID: 10 digits.
123456Not a tracking number: the 6-digit PIN that opens the locker.

BOX NOW publishes no meaning for the digits. The PIN arrives only once the parcel is in your locker. Other carriers use 10 digits too: if the shop's email names another carrier, track it there. No message at all? The shop has the number: see how to find your tracking number.

BOX NOW tracking statuses explained

Each country's English tracking page words some steps differently. Here are the Greek and Cypriot labels, then the Bulgarian and Croatian ones where they differ.

BOX NOW's statusWhat it means for you
Your order has been prepared, New - On the way to our warehouse, New - to be picked up from senderLabel created: the shop has booked the delivery.
BOX NOW has not yet received the parcel from eshopThe line under it: BOX NOW doesn't have the parcel yet.
Your parcel has been placed in the locker, Being deliveredThe sender dropped the parcel into a locker. Not yours yet.
Your parcel is at the BOX NOW sorting centerAt a BOX NOW depot, on its way.
Box Now has started the delivery to the Locker, BOX NOW has started the deliveryOn its way to the locker you chose.
Your Parcel is located at the locker, Waiting for pick upReady for pickup: your PIN comes by text message.
Your parcel has been delivered, DeliveredYou took it out of the locker.
Delivery has expired, ExpiredShown in red: the pickup time ran out.
Parcel search - We will update you shortly, To be foundBOX NOW is looking for the parcel.
To be found, LostBOX NOW counts the parcel as lost.
Parcel has been returned, ReturnedGone back to the sender.
Canceled, CancelledThe sender cancelled the shipment.

"Placed in the locker" sounds like your parcel is waiting, but it's the sender's drop-off at the start; yours is ready only when it is located at the locker, or Waiting for pick up. Likewise Being delivered marks that drop-off, not a parcel close to you. To be found is a search in Bulgaria and Croatia, a lost parcel in Greece and Cyprus.

While the parcel waits, the tracking page shows a "Last pick up time" and two buttons: "Extend the pick up time" and "Resend Pin".

Picking up from a BOX NOW locker

Delivery days. In Greece and Cyprus BOX NOW delivers Monday to Saturday, not on Sundays or official holidays. Between Greece and Cyprus it takes 3 working days.

Opening the locker. When the parcel reaches your locker, BOX NOW texts you a PIN: type it on the keypad and the door opens. The link in the SMS and email gives directions. In Croatia, with the BOX NOW app installed, the messages come by email and in the app instead. Lost the PIN? "Resend Pin" on the tracking page asks for the phone number on the shipment.

How long it waits. It differs by country, and BOX NOW's FAQs and terms don't always agree:

  • Greece: at least 24 hours, plus 24 more with "Extend the pick up time".
  • Cyprus: at least 24 hours on the English FAQ, extendable by 24.
  • Bulgaria: 48 hours, extendable free by another 48.
  • Croatia: 96 hours.

Trust the "Last pick up time" on the tracking page. A parcel not picked up goes back to BOX NOW and is returned to the sender.

Changing the locker. Only in the BOX NOW app ("Change Locker"), and in Greece and Cyprus only once per parcel. If your locker is full, BOX NOW moves the parcel to the closest one.

Cash on delivery. Lockers take no cash. You pay online through the link BOX NOW sends by email or SMS, and the tracking page shows a "PAY" button.

Returns. Drop the parcel at any BOX NOW locker, with the shop's return form (Bulgaria, Croatia) or BOX NOW Returns (Greece).

BOX NOW parcel missing, late or damaged

Not arrived yet. BOX NOW's FAQs say the shop usually hasn't handed over your order yet: ask the shop. See tracking not updating for how long to wait.

Locker didn't open. In Greece, email [email protected] with your name and order number; in Cyprus, call +357 240 42000.

Damaged or wrong parcel (Greece). Email [email protected] with your name, phone number, voucher ID and photos of the parcel. In Croatia, BOX NOW's terms want damage reported within 4 hours of opening the locker.

Lost or very late. BOX NOW's terms pay compensation to the sender, who holds the contract (for an online order, the shop), so ask the shop for a refund and report the problem to BOX NOW. Its terms in Greece, Cyprus and Bulgaria allow claims within 6 months; in Greece a delay beyond 15 working days counts as a loss. Croatia's terms give 3 months for domestic parcels and 6 for international ones, to [email protected].

BOX NOW contact number and customer service

As listed on BOX NOW's English sites on 12 October 2026:

  • Greece: no phone number. Parcel problems: [email protected] (name, phone number, voucher ID); general questions: [email protected]; or the contact form.
  • Cyprus: Call Center +357 240 42000, Monday to Friday 8:00 to 20:00, Saturday 10:00 to 18:00. Parcel problems: [email protected], or the contact form.
  • Bulgaria: Call Center 0700 70 774 (+359 700 70 774), Monday to Friday 08:00 to 21:00, Saturday 09:00 to 20:00, Sunday 09:00 to 17:00. Email [email protected], or the contact form's "Problem with parcel delivery".
  • Croatia: Call Center +385 1 7000 900, Monday to Friday 8:00 to 20:00, Saturday 8:00 to 14:00. Email [email protected], or the contact form.

None of the sites says what a call costs.

Tracking a BOX NOW parcel with Peek

Peek can't tell a BOX NOW parcel from its 10 digits. It asks Relais Colis, TIPSA and DHL eCommerce Iberia instead (DHL Express first when the number passes its check digit), so pick "BOX NOW" with "Change". A BOX NOW tracking link with ?track= isn't read: paste the number itself.

Peek then shows the status, the history with the place each scan names, the expected delivery day while the parcel is on its way, the destination country, the delivery time, and the locker's name once the parcel waits there or was collected. It leaves out the locker's address and position, the pickup deadline, the compartment size, payment, the sender and postcodes, so check the "Last pick up time" on BOX NOW's own page.

Peek's wordings may differ from BOX NOW's site: ready for pickup reads Parcel has reached its final destination, waiting for pickup, delivered Parcel has been delivered. Expired and Delivery has expired show as problems. Peek checks every 10 minutes and can notify you of every scan, important steps or delivery day only. It can't extend the pickup time or resend your PIN.

Questions about BOX NOW tracking

How long does BOX NOW take to deliver?

In Greece, 1 business day on the mainland and 2 to the islands once BOX NOW has the parcel; in Cyprus 1 working day. BOX NOW's Bulgarian FAQ says within 24 hours of the shop finishing your order, and its Croatian FAQ within 5 working days.

How does BOX NOW work?

You choose a BOX NOW locker at the shop's checkout. When the parcel arrives, BOX NOW texts you a PIN, and you type it on the locker's keypad to open your compartment.

Do I need the BOX NOW app?

No: the PIN comes by text message and the tracking page works without the app. The app (iOS and Android) is the only way to change your locker.

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