Relais Colis tracking: statuses, pickup and contact

Relais Colis tracking number (numéro de colis)

Relais Colis's tracking form asks for a "numéro de colis" of 12 to 16 characters; its example starts with CC. Relais Colis doesn't explain what the letters or digits mean.

Between people, Relais Colis emails the recipient a confirmation to follow the parcel; for a shop order, look in the shop's shipping email or order page. No number? Relais Colis's "Je n'ai pas mon numéro de colis" search uses the recipient's email or phone and the shop's name; see also how to find a tracking number.

If the shop names another carrier, the number is probably theirs: see tracking number formats.

Relais Colis suivi: what the statuses mean in English

Relais Colis's site and tracking are in French only, and it publishes no list of statuses. Each tracking line is a French sentence; look for these words, roughly in the order a parcel meets them:

"Votre vendeur" is the shop that sold it. The "no data" message also appears for a mistyped number: check it and try again later.

Picking up a parcel from a Relais Colis point

The notice. When the parcel reaches the relay you chose, Relais Colis sends you an email or SMS.

How long it waits. 7 working days, which is about 9 calendar days, up to 11 around public holidays (Relais Colis doesn't count Mondays, Sundays, public holidays or the Tuesday after one). After that, a shop order goes back to the shop, and a parcel sent through relaiscolis.com goes back to the relay it was sent from.

Collecting it. Show your QR code, or ID (identity card, passport or driving licence) if you didn't get one.

Someone else collecting. They need a proxy (procuration) signed by you, your identity card and theirs.

Relay closed. The parcel goes to the nearest Relais Colis, and you get a message with its address.

Changes. Relais Colis says the arrival relay can't be changed, and a relay parcel can't be switched to home delivery. Find relays with Trouver un Relais.

Home delivery. Relais Colis's FAQ says its team contacts you by email or phone to set an appointment, and again after a missed one; if nobody did, claim through the shop.

Relais Colis suivi bloqué: late, lost or damaged parcels

For a shop order, the shop holds the contract with Relais Colis, so delays, losses and damage go through it. Relais Colis's own forms are for labels bought on relaiscolis.com.

• Not moving: Relais Colis says it handles routing incidents within 15 days. For a label bought on relaiscolis.com, claim with the parcel number if it hasn't reached the relay within the average 3 to 6 working days. See why tracking stops updating.
• Lost: shop order, claim with the shop. A parcel sent through relaiscolis.com goes to Relais Colis's Service Client by email.
• Damaged: if the packaging is damaged, tell the relay shop you refuse the parcel. If you accept it, you have 3 days to contact Relais Colis by email and 5 days to send photos of the outside, the inside and the damaged item. For a shop order, claim with the shop.

Relais Colis customer service and contact

As listed on relaiscolis.com on 11 October 2026; everything is in French.

• Phone: 09 70 25 22 31, at the price of a local call. No hours are given.
• Claim form: the FAQ's "Pour une réclamation" link leads to Relais Colis's help centre, which didn't open on 11 October 2026.
• Email: [email protected], for lost parcels sent through relaiscolis.com.

Tracking Relais Colis parcels with Peek

Peek recognises CC numbers as Relais Colis's at once. Other shapes are shared, so Peek asks the likely carriers and shows "asking…" first: for 10 digits it asks Relais Colis, TIPSA and DHL eCommerce Spain (and DHL Express first when the number passes DHL Express's check digit), and for VD numbers Colis Privé and Relais Colis. With 14 digits, Relais Colis is asked first only for readers in France; elsewhere it may not be asked at all. If several carriers know the number, or none does, press "Change" and pick Relais Colis. A relaiscolis.com tracking link works too. No postcode is needed.

Peek shows the status and history only: no place on the map, no expected delivery and no details of the relay holding the parcel; it drops those and your name and address. Wordings stay in French as Relais Colis writes them; only a few exact ones, such as Livraison effectuée, are replaced by Peek's own label ("Delivered"). Times are read as Paris time. When Relais Colis's latest status has no exact time, Peek takes the dated history from other tracking services and asks Relais Colis again every 6 hours. Otherwise it checks every 10 minutes, every 2 once out for delivery, and can notify you of changes.

Questions about Relais Colis tracking

What is Relais Colis?

A French network delivering parcels to nearly 7,000 partner shops, says GLS, which bought it in 2026. It began in 1969 as SOGEP, created for La Redoute.

Why is my Relais Colis tracking not moving?

Relais Colis says it handles routing incidents within 15 days. For a shop order, ask the shop, which deals with Relais Colis.

Does Relais Colis deliver on Saturdays?

Yes: for parcels sent through relaiscolis.com, its terms say Relais Colis delivers from Tuesday to Saturday.

Does Relais Colis deliver outside France?

No. Relais Colis says it doesn't deliver to the French overseas territories or abroad for now.