How to change a delivery address, before or after shipping
Before your order ships, change the address with the shop: Amazon lets you edit it until the order enters dispatch, and on eBay you ask the seller to cancel so you can buy again. Once it has shipped, ask the carrier: with your tracking number you can usually pick a neighbour, a safe place, a pickup point or another day. A new street address is often off the table, because the sender decides what you may change. Once the parcel is out for delivery, it's usually too late.
Can I change the delivery address after ordering on Amazon?
Usually, until the order is packed or dispatched.
| Shop | How to change the address | Until when |
|---|---|---|
| Amazon (shipped by Amazon) | Your Orders → Order Details → Change next to the address | Until the order "enters the shipping process" |
| Amazon (other sellers) | UK: edit in Your Orders within 30 minutes of ordering, then Contact seller. US: contact the seller | Before it ships. If the seller can't, cancel and order again before it ships |
| eBay | Sellers "generally can't change" it. Ask the seller to cancel, then buy again with the right address | Before the seller sends it |
| Temu | Your orders → the order → Edit next to the address | Before it is packed or shipped: check the order page |
| Vinted | Tell the seller, cancel together, fix your address, buy again | Before the seller sends it |
Amazon.com won't change the address from a phone: use the desktop site.
Can you change the delivery address after it has shipped?
Sometimes, through the carrier rather than the shop. Amazon says so: once an order has shipped, "contact the carrier directly". The sender is the carrier's customer, though, so the sender chooses which changes you may make. FedEx warns that "some shippers may restrict certain delivery options", and Evri says its options "will depend on the sender's chosen delivery service".
- OrderedThe shop can still change the address
- Packed and dispatchedThe shop's edit button disappears
- In transitThe carrier's options, from your tracking number
- Out for deliveryUsually too late to change anything
- Get the tracking numberFrom the shop's shipping email or your order page.
- Open the carrier's trackingEnter the number, often with your postcode or ZIP code, or use the link in the carrier's email or text.
- Pick an optionWhatever the sender allows: a neighbour, a safe place, a pickup point, another day.
- Check the price, then confirmSome changes cost money and some can't be undone.
Can't find the number, or need one of the free carrier accounts some changes require? Find your tracking number covers both.
How to change the delivery address with UPS, Royal Mail, An Post and others
What each carrier lets you change, and what it costs:
| Carrier | Where it can go instead | Cost |
|---|---|---|
| USPS (Delivery Instructions) | A spot at your address, a neighbour on the same street and route, Hold for Pickup at your Post Office, another address or Post Office | Free, except another address or Post Office: you pay the postage |
| UPS My Choice (US) | Your neighbour, a safe place, another day, another address, a UPS Access Point | Basic is free; each change costs $9.99 for another day, $14.99 for another address, $5.99 for an Access Point. Premium ($19.99 a year) includes them |
| FedEx Delivery Manager (US) | A FedEx retail location, another residence, an evening or 2-hour window | Pickup free; another residence within 120 miles $5.55, further $14.50 to $33.50 |
| Royal Mail | Another day, one named neighbour, a Safeplace where offered, your local Post Office or Delivery Office. No new address before a first attempt | No fee stated |
| Evri | A neighbour, a safe place, a ParcelShop or Evri Locker where offered. No new address: "contact your sender or retailer" | No fee stated |
| DPD UK | Another day, a safe place, a neighbour, a Pickup shop. A new address goes through the sender | No fee stated |
| DPD Ireland | Another address up to the day before, another date, a safe place, a Pickup Point | No fee stated |
| An Post | A safe spot or neighbour you set in My Deliveries, a parcel locker from its text | Lockers free |
| Canada Post | A safe-drop spot at your address, chosen before the first attempt | Free |
| Australia Post (MyPost) | Another street address, a Parcel Locker, Parcel Collect at a Post Office, your PO Box | No fee stated |
A few catches:
- USPS: Delivery Instructions need a USPS.com account, show under the tracking status only for eligible items, and are final once submitted.
- UPS: without an account, Change My Delivery on the tracking page emails you a one-time passcode. UPS may add transport charges.
- FedEx: fees depend on location, so check the total before you confirm.
- Australia Post: redirects only if the sender passed on your email, mobile number or other details matching your MyPost account.
At Canada Post, redirecting a parcel is a business service for senders ($13 plus shipping). USPS Package Intercept ($19.45) and UPS Delivery Intercept are sender tools too: if the shop agrees to call a parcel back, see returned to sender.
Can I reschedule the delivery day?
Often, and more easily than the address. UPS charges $9.99 per parcel on My Choice Basic. Royal Mail, DPD UK and DPD Ireland let you pick another date online. FedEx sells a 5 to 8 p.m. slot on the planned day for $5.55, or a 2-hour window up to 7 days after the original date for $11.50.
Going away? USPS Hold Mail keeps everything at your Post Office for 3 to 30 days, and FedEx Delivery Manager has a free vacation hold of up to 14 days.
Has the driver already left a card? You're rebooking, not redirecting: see what to do after a missed delivery.
Why can't I change my delivery address?
A missing or greyed-out option usually means one of these:
- The sender switched them off. Australia Post says so: "the sender has opted out of allowing redirect requests".
- It's out for delivery. USPS, Canada Post and Australia Post ("onboard for delivery") stop there. Evri lets you divert "up until the courier reaches your doorstep".
- It needs a signature or ID. USPS excludes items needing a delivery signature, Royal Mail Special Delivery has no Safeplace or neighbour, and Canada Post's preference skips signature and proof-of-age parcels.
- Cash or duty is due. USPS excludes Collect on Delivery, and in Canada a parcel with duty and taxes owed goes to the post office.
- It's international or headed far away. USPS Delivery Instructions don't cover international mail, and Royal Mail changes the address only after a missed delivery, within the same postcode district (SE21, not SE22).
- The carrier doesn't do new addresses. Evri and DPD UK send you back to the sender.
If nothing works, ask someone at the original address to take it in, or collect it from the pickup point. Left uncollected, it eventually goes back to the shop: what happens to an uncollected parcel.
Moving house: does mail forwarding cover parcels?
Don't count on it. Some posts don't forward even their own parcels, and most exclude other couriers, so tell every shop your new address.
| Country | Service | Price | Parcels |
|---|---|---|---|
| US | USPS Change of Address | $1.25 online identity check; 12 months of forwarding | Priority Mail and Ground Advantage forwarded free; UPS and FedEx are not USPS mail |
| UK | Royal Mail Redirection | £45.00 for 3 months, £95.00 for 12 | Not other couriers or Parcelforce |
| Ireland | An Post Redirection | €50 for a month, €220 for 12 | Not items sent with An Post Parcels or Courier Post |
| Canada | Canada Post Mail Forwarding | $66.50 for 4 months, $100.75 for 12, same province | "Parcels (for example Xpresspost or Regular Parcel)" aren't forwarded |
| Australia | Australia Post Mail Redirection | $40.50 for a month, $202.50 for 12 | "Eligible letters and parcels" |
Quick answers
Do I need UPS My Choice Premium to change the address?
No. Free Basic members pay per parcel ($14.99 to another address in the US); Premium ($19.99 a year) includes it.
Can I redirect a parcel to a parcel locker?
Often, if the carrier has lockers and the sender allows it: Evri where available, An Post (free, chosen by text), Australia Post through MyPost, or a UPS Access Point ($5.99 on My Choice Basic).
How do I stop this happening next time?
Check the address before you pay, or choose a pickup point or locker at checkout. Give the shop your email and mobile number: An Post and Australia Post need them to offer you options, and DPD Ireland to send its notices. Turn on notifications in Peek or the carrier's app, so you can act before the parcel is out for delivery.
Standing preferences help: a Royal Mail Safeplace, Evri's MyPlaces, or a UPS My Choice Access Point preference, which sends every parcel to an Access Point at no charge.
Sources
- Amazon: Change Your Order Information – edits until dispatch, 30 minutes, then the carrier
- Amazon.com: Change Your Order Information – no address change on mobile
- eBay: Changing delivery details after purchase – cancel and buy again
- Temu: How do I update my shipping address? – edit before the order is packed
- Vinted: Delivery address is wrong – cancel, reroute
- USPS: Delivery Instructions, the basics – options, fees, exclusions
- USPS: Package Intercept – sender tool, $19.45
- USPS: Hold Mail – 3 to 30 days
- USPS: Forward mail and change of address – $1.25, 12 months, parcels forwarded
- UPS: UPS My Choice – Basic and Premium fees
- UPS: Change My Delivery – passcode
- FedEx: Delivery Manager – fees, holds, shipper restrictions
- Royal Mail: Change your delivery options – options, services
- Royal Mail Help: Change delivery options – sender's choices, no new address before a card, same postcode district
- Royal Mail: Redirection – price and durations
- Post Office: Redirection – £45.00 for 3 months, £95.00 for 12
- Royal Mail Help: Moving home redirection – no couriers or Parcelforce
- Evri: How can I change my delivery address? – contact the sender
- Evri: Diversions – options, cut-off, MyPlaces
- DPD UK: How can we help – new address via the sender, options
- DPD Ireland: Manage my deliveries – address, date, safe place, Pickup point
- DPD Ireland: Track Parcels in Realtime – address up to the day before, Pickup Points
- An Post: My Deliveries FAQ – safe spot, contact details
- An Post: Parcel Lockers – free lockers chosen by text
- An Post: Arrange Redirection – prices
- Canada Post: Set a delivery preference – free safe drop
- Canada Post: Choose a delivery preference – limits
- Canada Post: Package Redirection – $13 business service
- Canada Post: Mail Forwarding – prices, parcels not forwarded
- Australia Post: Parcels in transit – MyPost redirects
- Australia Post: Mail redirection – prices