Allegro order tracking: carriers, numbers and disputes

allegro.pl has an English version. This guide gives Allegro's labels in Polish, with a translation.

Which carrier delivers my Allegro order?

The one in the delivery method's name. The seller decides which methods an offer has, and you pick one at checkout:

The first four rows are Allegro Delivery, though for DPD only the methods marked "Allegro Delivery". With those, Allegro is responsible for the parcel at every stage, delivery complaints included, and you follow it in the Allegro app. Allegro InPost is a joint service of Allegro and InPost. When you buy from Magazyn Allegro, Allegro's warehouse, Allegro packs and sends the parcel itself, with items from several sellers in one parcel.

1. Seller or Magazyn AllegroPacks the parcel within the dispatch time in the offer
2. Allegro One, InPost, DPD, DHL, ORLEN Paczka or PocztexOnce sent, the status goes from "Oczekuje na nadanie" (awaiting dispatch) to "Nadana" (sent)
3. One Box, Paczkomat or pickup pointOnly with that delivery: the pickup code comes once the parcel is there
4. YouA courier brings it to the address on the order

With Allegro Delivery, the pickup code comes by email, push notification or SMS, and it's in "Moje przesyłki". A One Box keeps the parcel 2 calendar days; One Punkt, DHL and DPD Pickup 2 working days; ORLEN Paczka 3 working days. Then it goes back to the seller. More in parcel lockers and uncollected parcel.

Where is the tracking number on Allegro?

In four places:

• Moje przesyłki. Every parcel until you collect it: the carrier, the status, the expected date and, with Allegro Delivery, the pickup code.
• Moje zakupy. Click "szczegóły zakupu" (purchase details) for the carrier, the tracking number and its status.
• The email Allegro sends after you buy.
• The Allegro app, under Moje przesyłki.

The offer and order numbers are Allegro's own: the carrier doesn't know them. No tracking number? Allegro's reasons: the delivery form wasn't filled in correctly, the seller hasn't added the number, or the purchase is hidden. Other shops: find your tracking number. The numbers look like this:

Not sure whose number it is? Type it here:

Other shapes: identify a carrier by its number.

Why hasn't my Allegro order shipped, or why isn't tracking moving?

Every offer shows an expected delivery time: the seller's dispatch time, from payment to sending, plus the carrier's transit time. Allegro bases the dispatch time on the offer and on how fast the seller has shipped before, and allows for weekends, public holidays and sellers' time off. In the holiday season or bad road conditions it can stretch. The usual reasons for silence:

• "Oczekuje na nadanie". The seller hasn't sent it yet. Tracking starts once the carrier has it.
• Payment. In "Moje zakupy", "płatność zakończona" (payment completed) means the seller has the money.
• It's late. If it misses the date shown when you bought, "Moje zakupy" shows "Przesyłka opóźniona" (parcel delayed) and Allegro tells you by email and in the app. Once the parcel is moving, you get a new date.
• Several parcels. One order can come in several, and Allegro sends a delay notice for each one.
• A missed delivery. Contact the carrier. The courier's number may be in their SMS or email.

Buying as a consumer from a business, you can cancel in "Moje zakupy" within 3 days, as long as the seller hasn't changed the order's status, to "w realizacji" (being processed) for example, or added a tracking number. When waiting is still normal: tracking not updating.

Allegro Smart! and delivery times

Allegro Smart! costs PLN 59.90 a year or PLN 14.99 a month. It gives unlimited free delivery in Poland, to lockers, pickup points or up to 10 courier addresses, one free return per order and faster buyer-protection claims. If you meet the conditions, a trial gives 5 free deliveries and returns in 3 months.

Delivery is free on offers marked Smart!, with a Smart! method, when the items from one seller reach:

Cash on delivery costs PLN 4.99 per parcel. At Magazyn Allegro, the threshold counts the whole combined order.

Allegro shows the expected date as today, tomorrow or the day after for up to 2 working days, as a date or range up to 7 days, and as a number of days beyond that. Allegro Delivery promises points "nawet na drugi dzień od zamówienia" (as soon as the next day), One Box has a same-day method, and a Magazyn Allegro order placed by 20:30 can be ready the next working day.

Allegro parcel not arrived or marked delivered: what to do

Past the date and no parcel? Do this:

1. 1Check the trackingOpen "Moje przesyłki". "Oczekuje na nadanie" means it hasn't left yet. In "Moje zakupy", check the address and payment too.
2. 2Write to the sellerClick "Zapytaj o zakup" (ask about the purchase) and ask for the tracking number or proof of sending. The seller has 24 hours to reply, not counting weekends and holidays.
3. 3Open a DyskusjaIn the purchase details, choose "zgłoś reklamację lub problem" (report a problem), then "nie otrzymałem produktu" (I didn't receive the item). You can do this from an hour to 2 years after buying. No reply in 24 hours? Click "poproś o pomoc Allegro" (ask Allegro for help).
4. 4Allegro reviews itAfter 7 days without agreement, mark the Dyskusja as unresolved. Allegro sends you a link to claim under its buyer protection.
5. 5RefundAllegro usually decides in 2 to 3 working days, then usually pays within 3 to 7 working days, to the card or account you paid from.

Allegro Ochrona Kupujących, the buyer protection, covers Allegro and Allegro Lokalnie purchases up to PLN 20,000, though not always the full cost. You can claim from the 14th day to 2 years after buying, or 7 days after reporting a parcel that didn't arrive. It doesn't cover cash paid when you collect in person. If the seller refunds you as well, you pay Allegro back within 7 days.

Marked collected but not with you? Allegro suggests asking who might have taken it: someone you live with, a neighbour, your office reception. If the parcel turns up during a Dyskusja, Allegro closes it after 24 hours unless you object.

With Allegro Delivery you can also complain about the service itself, in the same place, within 12 months of sending: for damage, a delay, or a lost parcel if the seller has passed you that right. With a private seller, a Dyskusja covers only delivery problems. More: delivered but not received and lost parcel.

Buying on Allegro from abroad

There's no Allegro for the US, UK, Ireland, Canada or Australia, but allegro.pl is "teraz dostępne po angielsku" (now available in English). Under Lokalizacja (location) in your account, you set the language, currency and delivery country, and allegro.pl then shows only offers from sellers who ship there. Buyers outside Poland pay in PLN or EUR by Visa or Mastercard.

Allegro's help describes these routes out of Poland, each when the seller offers it:

• 24 EU countries, all but Cyprus and Malta: Allegro Kurier DPD and Allegro Kurier DHL, in 2 to 7 working days. Pick your country under "Dostawa i płatność" (delivery and payment) on the offer.
• Ireland: about 4 working days with either, at most PLN 75.99 with DPD and PLN 54.99 with DHL. After a failed attempt, DHL may redirect the parcel to a pickup point. A DHL ServicePoint keeps it up to 7 days, then it goes back to the seller.
• Czechia, Slovakia and Hungary: Packeta points and lockers, in 2 to 3 working days. These offers are also on allegro.cz, allegro.sk and allegro.hu.
• Ukraine: an import. Nova Post collects any duty and VAT.

Allegro's help describes no delivery to the UK, US, Canada or Australia. Smart! doesn't apply abroad: you agree returns with the seller.

Returning an Allegro order

As a consumer, you have 14 days from the day after delivery to tell the seller you're withdrawing, with "zwróć zakup" (return purchase) in the purchase details, then another 14 days to send it. Returns are free with Smart!, Allegro Delivery and Allegro InPost. A private seller doesn't have to accept one. Return numbers and refunds: returns and refunds.

Can I track an Allegro parcel in Peek?

Yes, with the tracking number. Copy it from "Moje przesyłki" or the purchase details and paste it into Peek. Peek recognises Allegro One numbers and tracks them automatically, as well as an allegro.pl tracking link with the number in it. It also knows DPD Poland and Pocztex numbers by their shape. For a shape several carriers share, such as InPost's 24 digits, press "Change" and pick the carrier the purchase details name.

• Several parcels, several numbers. Add each one: Peek tracks each parcel separately.
• An order or offer number isn't enough. Peek needs the tracking number.

Peek shows what the carrier publishes. A Dyskusja, a complaint, buyer protection and returns stay on Allegro.