Etsy tracking: where your order is and who delivers it

Why does my Etsy order still say Not Shipped?

Because the seller hasn't made, packed or marked it as sent yet. Etsy builds your estimated delivery date from two parts: "Processing time + Carrier transit time = Estimated Delivery Date". Processing is the time the seller needs to get the order ready before handing it to the carrier, and for an item made to order it includes making it. Etsy's own example: 3–5 days of processing and 2–4 days in transit put delivery 5–9 days away. Your receipt also shows the "ship by" date the seller committed to.

In Purchases and reviews (app: You → Purchases), each order shows one of these statuses:

Shipped doesn't always mean a carrier has it. A seller can set a ship date up to 3 days ahead, and Etsy emails you on that date. Only with labels bought on Etsy from Asendia, Evri, FedEx, USPS (letters and flats aside) or UPS does the email wait for the carrier's first scan. If the estimated date has passed and the order still says Not Shipped, Etsy says the seller may have forgotten to mark it complete, or hasn't shipped it yet: ask through Help with order.

Where the number sits on Etsy and in the shipping email: find your tracking number.

Which carrier delivers an Etsy order?

Whichever one the seller chose. Etsy sells shipping labels only to sellers in the US, Canada and the UK; sellers elsewhere buy postage from the post or a courier themselves. For parcels going abroad, Etsy's international shipping page names the carriers commonly used from each country:

If the seller used a carrier Etsy supports directly, a Track Package button sits next to the order. Otherwise the number appears only under View Receipt, and you track it on the carrier's own site.

Since 1 July 2026, because of a new EU handling fee, Etsy has temporarily stopped selling USPS and Canada Post labels to Ireland and much of the rest of the EU. US sellers then use Global Postal Shipping or buy a label elsewhere. Parcels from China follow their own route: see tracking a parcel from China.

What does an Etsy tracking number look like?

It's the carrier's number, not an Etsy one. Posts use the international postal format: 13 characters that stay the same across borders.

The shapes Peek knows for the carriers above, with made-up digits:

Not sure which you have? Type it here:

Every other format, carrier by carrier: tracking number formats.

Why did my Etsy tracking stop or change?

Usually one of these:

• It crossed a border. Etsy warns that "some international or cross-border shipments won't show tracking once the order leaves the departing country". It should update once the parcel reaches your country.
• Your post took over. With a postal number, the sending post sends the parcel abroad and your post delivers it. The Universal Postal Union allows "only one S10 identifier" per item, so the same number usually works on your post's site too.
• Two labels, one journey. With Etsy's Global Postal Shipping, a US seller posts the parcel with a USPS label to Asendia, which adds the international label. Etsy combines both parts into one history in Purchases and reviews, and its emails say "Tracked on Etsy".
• The seller added or fixed the number late. Sellers can edit a number for 3 days after completing the order; after that, they message you the right one. They can also add a package later, which shows next to the first number.
• Several orders, one box. A seller who packs several of your orders together gives them all the same number.

1. MakerMakes and packs it: Not Shipped until then
2. LabelPre-transit: a number, no scan yet
3. Sending postFirst scans in the seller's country
4. FlightTracking often goes quiet here
5. Your customsChecked, and sometimes charged
6. Your postDelivers it, usually under the same number
7. YouDelivered

How long a quiet spell can last: why tracking stops updating.

Why is there no tracking number at all?

Not every service has one. Etsy says it plainly: "Not all shipping methods include tracking information." For US letters and flats, Etsy's own labels add tracking through Pitney Bowes, but a piece too rigid to qualify "may also not show tracking". Etsy requires tracking from US sellers, but any seller can mark an order as having none and give a reason. No number? Message the seller through Help with order: they know which service they used and when they posted it.

Will I pay customs on an Etsy order from abroad?

Etsy says buyers are "generally responsible" for duties, taxes and clearance fees, and most are due when the parcel arrives. In some countries Etsy collects the tax at checkout instead:

A parcel that's late or never comes because you refused or didn't pay charges due on delivery isn't covered by Etsy's Purchase Protection. More on fees and delays: parcels held at customs.

What to do if your Etsy order is late or missing

Go in this order:

1. 1Check the datesThe estimated delivery date is on the order. Etsy recalculates it if the seller ships early.
2. 2Track it with the carrierUse Track Package, or the number under View Receipt on the carrier's site.
3. 3Ask the sellerPurchases and reviews, then Help with order. Sellers can check the status, change the address or refund.
4. 4Open a case48 hours after your request, once the estimated date has passed. For an order that never came, 7 days after the latest estimated date.
5. 5Mind the deadlineYou have until 30 days after the estimated delivery date.

Under Etsy's Purchase Protection, qualifying orders get a full refund when the item doesn't arrive, arrives damaged, isn't as described, or arrives 7 or more days after the latest estimated delivery date given at checkout. Your Help with order request shows the date and time you can open a case, and how long you have. Etsy can only process a refund within 180 days of the purchase.

Some orders don't qualify: lateness caused by a carrier strike, severe weather, war or civil unrest, charges you refused at the door, and orders you already disputed with your bank. Checked out as a guest? Link the order to an Etsy account first. If your payment went through PayPal outside Etsy Payments, open a dispute with PayPal within 180 days of the purchase instead.

It says delivered, but it isn't here

Etsy suggests these checks first: ask the people you live or work with, wait a day if it isn't urgent, ask your local post office or delivery depot, and ask the neighbours. Still nothing? Send the seller a Help with order request: sellers usually open a search or claim with the carrier on your behalf. Then open a case if it doesn't turn up. More in delivered but not received and lost parcels.

Can I track an Etsy order outside Etsy?

Yes, with the carrier's number. Paste it into Peek: it recognises the posts' and couriers' numbers above. For a postal item sent abroad, when the sending post reports the destination country but names no partner, Peek can propose one lookup at your country's post (USPS, Royal Mail, Canada Post or Australia Post) with the same number. It keeps the sending post's history, and follows your post once its tracking shows fresh progress. Etsy's own steps stay on Etsy: Peek can't see a Not Shipped order or open a case for you.