Peek · Universal Parcel Tracker

Help

Peek follows parcels, on the web at peektracker.com and in its iPhone app. It shows what carriers publish about a parcel.

Peek is not a carrier. It cannot redirect, hold or find a parcel. For that, ask the seller or the carrier. Peek's guides say who to ask when a parcel is late, held at customs or marked delivered but missing.

A parcel shows nothing, or looks wrong

• Nothing yet: a carrier often knows a parcel only a day or two after the order. Keep the page. Peek keeps asking, and shows the parcel as soon as a carrier answers.
• Compare the number with the shipping message. One wrong character is enough.
• Some carriers also need the delivery postcode or the complete tracking link. Peek asks for it when a carrier does.
• Wrong carrier: signed in, open the parcel's ••• menu and choose Change carrier.
• The parcel's page links to the carrier's own website. When that site says the same as Peek, the carrier has the answer.

Still wrong? Below a parcel's history, Pip, the parcel with a face, asks Did I get this one right? Choose Not quite, pick what is off, and add a note if you like. When no carrier was found, the page asks whether the carrier's own site shows the parcel, and lets you name the carrier. A person reads the answers. An answer carries the parcel's number and nothing about you, so nobody can write back: for a reply, use the address under Contact.

The sign-in code did not arrive

Peek has no passwords. It emails a six-digit code to the address you enter.

• Look in the spam folder.
• Check the address. Use a different email goes back to correct it.
• Wait a minute, then choose Email me a code again. An expired code is refused: ask for a new one.
• Where the sign-in screen offers Continue with Google, a Google address opens the same account without a code.

Notifications

• In a browser, a parcel's page has Notify me. It needs no account and stops when the parcel is delivered. Signed in, Settings › Notifications covers every parcel in the account.
• In a browser on an iPhone, notifications only come from a site added to the Home Screen. Peek shows the steps. Then open Peek from the Home Screen and turn notifications on there.
• In the iPhone app, notifications need an account. Sign in, then open Settings › Notifications.
• Nothing arrives? Check that Peek may send notifications: in the browser's site settings, or in iPhone Settings.
• Peek announces only the updates you chose: every scan, the important steps or delivery day only.
• Signed in, Settings › Notifications also has Email me when a parcel arrives.

Your data

• A copy: Settings › Account & data › Download my data saves a file with the account, its parcels and their history.
• One parcel: open its ••• menu and choose Delete permanently. Archive parcel only hides it and keeps its history.
• The account: Settings › Account & data › Delete account erases it with its parcels, their history and its notification settings. Peek asks for the account's email address to confirm, and for a new sign-in when the last one is more than ten minutes old.
• Without an account, the browser a parcel was tracked from can forget it: Forget it now, at the foot of the parcel's page. In the iPhone app, Settings › On this device has Forget all. Peek forgets such a parcel by itself 30 days after delivery.

The privacy notice says what Peek keeps, where and for how long.

Contact

Peek is a personal, non-commercial project run by Paul-Louis Hery, in Switzerland. Write to hello at peektracker.com, and say whether it is about the website or the iPhone app.

• Bugs and ideas go to Peek's issues on GitHub. Issues are public: leave out real tracking numbers, postcodes and sign-in codes.
• For a security concern, use GitHub's private vulnerability report.